Client Service Specialist - Hybrid; Englewood

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join One Digital.

Our Newest Opportunity:

The Client Service Specialist supports the sales and client management staff by assisting with group enrollment, renewal processes and additional administrative functions that are designed to improve and enhance workflows, timeliness, and client responsiveness.

Responsibilities:

Assists with communications, follow-up and distribution of applications to carriers

Collects missing information from groups and sends approval letters to clients

Completes and/or coordinates quotes and proposals for all new and renewal business

Updates census, policy information and commissions for all accounts and policies

Assists with renewals and new business applications

Attaches applications to appropriate client file in Microsoft CRMProcesses all outgoing packages, shipments, mail, etc. and coordinates all presentation materials

Follows-up on service issues or coordinates through Customer Advocate Center (CAC) and acts as phone back-up for call overflow

Requirements:

Strong attention to detail

Positive, can-do attitude

Self-motivated, flexible and disciplined

Ability to work independently as well as in team environment

Excellent verbal and written communication skills

Strong organizational skills

Ability to thrive in fast-paced production environment

Experience:

2+ years’ applicable job experience, preferred

Proficient with Microsoft Office products, required

Prior experience in broker agency or benefit administration firm, preferred

Familiarity with insurance carrier websites, preferred

Proven track record in customer service; preferred

Bachelor’s Degree, preferred

Familiarity with database applications, a plus

The typical base pay range for this role is $28.85 - $36.06 an hour

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs.

You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. To learn more, visit:  is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us.

Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

One Digital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical…