Library Associate - Adult Services; Part Time

The Part-Time Library Associate – Adult Services provides excellent customer service by assisting library patrons with locating library resources, answering reference questions, referrals to community resources, and providing detailed technology assistance. Plans, develops, and delivers adult programs and classes.

This is a part-time role with hours ranging from 20-28 hours a week. The anticipated schedule is as follows:

• Friday: 9-5 pm
• Saturday: 9-5 pm
• Sunday: 11-5 pm

Reports to: Adult Services Supervisor

Direct Reports: None

• Uses high-level customer service skills to determine and respond to patron needs. Creates a positive inviting atmosphere for all patrons.
• Daily assist patrons with research, reference inquiries, and locating library materials.
• Provide Daily provide readers’ advisory services by recommending books, audio books, and digital content tailored to patrons’ interests.
• Supports patron access to and awareness of digital resources.
• Assist with the development and maintenance of library resource guides, booklists, and displays to enhance patron engagement
• Helps monitor and troubleshoot technology provided for patrons, including public computers and Tech lab equipment.

• Assists with planning, promoting, implementing and evaluating adult programs and classes.
• Assists with maintaining outreach partnerships throughout the community and updating current information on community resources.
• Supports delivery of materials to patrons at outreach locations on a regular basis.
• Maintains up-to-date information on community resources.
• May represent the library at school, community group, business or government meetings or events.

• Supports projects managed by the Adult Services Supervisor and the Adult Services Librarian.
• Participates in the responsibility for the general appearance and safety of the Library as a whole. Assists in opening and closing procedures.
• Keeps current on Library policies and procedures. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary.
• Stays current on new trends and technologies in library service. Stays aware of library services and programs as well as current activities of the department and City.
• Collect, tabulate, maintain data and prepare standardized reports.
• Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials in accordance with established guidelines.
• May participate in City committees and taskforces.
• May work directly with volunteers.
• May participate in City committees and taskforces.
• May work directly with volunteers.
• May participate in City committees and taskforces.

• Assist in coverage of other service points in the library besides the Reference desk.
• Perform other duties as assigned.

• Bachelor’s degree in any field required

An equivalent combination of education, training and relevant job experience may be substituted.

• 2 years of customer service experience required; library and/or bookstore experience preferred.

• Certifications and/or Licensures:
  None
• Required Driver’s License:
  
  Yes

• Use of general office technology and familiarity with basic library systems
• Trends in library services, information technology, and publishing

• Communicate with patrons in a professional, friendly and age-appropriate manner
• Ability to deal with stressful situations with tact and diplomacy
• Consistently and accurately follow detailed procedures
• Work productively in a…