Clinical Assistant Practice Manager - LPN

Clinical Assistant Practice Manager - LPN

Sono Bello is America's top cosmetic surgery specialist, with 185+ board‑certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high‑energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

The Assistant Practice Manager assists the Practice Manager in overseeing the delivery of our trusted brand of service, the Sono Bello patient experience, and the efficient operations of daily business activities. The assistant places patients’ experience, safety and concerns above all else, and has responsibility for the performance of each center employee.

• Oversee and support day‑to‑day office activities in an accredited out‑patient surgical facility to include delivering the Sono Bello patient experience, efficiencies of office operations and resolving employee matters.
• Shares responsibility for the administration of all operations ensuring they follow AAAHC guidelines policies and procedures for operation.
• Works with the Risk Manager and medical staff to insure AAAHC compliance and managing the office’s QA/QI reporting processes.
• Model company values as specified in the Sono Bello mission statement and demonstrate a “does whatever it takes” approach.
• Responsible for tracking ADP errors and punches. Reporting and communicating to PM.
• Auditing logs daily for compliance and addressing concerns. Completing printed nurse and staffing schedules with oversight by the PM’s.
• Overseeing the INET and BI scheduling tool to insure 100% compliance.
• Ensuring tertiary sales growth working with clinical staff.
• Champion action plans for achieving company goals.
• Communicate with the governing body, executive management, physicians supporting functions and center employees through regular discussions, meetings and visual demonstrations.
• Resolve issues in a real‑time environment, such as employee relations, customer service, ordering or materials requisitions, financial issues, patient complaints, etc.
• The Assistant Practice Manager is responsible for insuring that all operational clinical requirements follow AAAHC guidelines including those that fall under the responsibility of medical staff such as all safety and surgical logs.
• Facilitate and assure top quality communication among patients, doctors, employees, and Corporate Administrative Staff.
• Assure that patients and physicians are treated with appropriate respect at all times as dictated by Sono Bello’s Rights and Responsibilities document and Sono Bello standards.
• Constantly assess patient flow, wait times, and schedules. Take action to resolve delays and maximize patient comfort.
• Must be fluent in all Sono Bello policies along with the policies and operational guidelines of the AAAHC processes with assistance from the Risk Manager.
• Work with human resources, the corporate risk manager, credentialing manager (for medically licensed staff members) to ensure that all new hire paperwork is completed and forwarded to corporate offices. Review clerical and personnel records to ensure completeness, accuracy, and timeliness.
• Acquire approval of all performance reviews, verbal warnings, and written warnings from HR Manager prior to reviewing with staff member.
• Assist in the creation and maintenance of all staff schedules (Physicians, Medical staff, Administrative). Create and maintain vacation and leave schedules for office employees.
• Provide coverage as needed for staff members (as applicable). Accountable for overtime hours and maintaining staffing levels necessary to maintain the mandated standard of care. It is specifically noted that the Assistant Manager will spend a considerable amount of time working in back up capacity at the front desk as it is the life blood position of the practice.
• Complete payroll functions including reviewing employee timecards and surgical tracking logs for accuracy.
• Ensure adherence to compliance with company policies and procedures at…