HR Department Assistant; Part Time

The Part Time HR Department Assistant role is a customer service and administrative centric position, focused 50% of the time on assisting the Benefits function and the other 50% assisting the other functional Human Resources areas. Tasks may include coordinating employee events and trainings, entering employee information into the Human Resource Information System/Benefits system/timekeeping systems, assisting with Benefits administration and data entry, attending recruiting events, filing & scanning of employee information & files, and other general clerical and administrative work.

This position is primarily an on-site role with part-time in-office hours Monday through Friday.

Reports to: Human Resources Director
Direct Reports: None

The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.

• Ensure a great employee experience when engaging HR by providing superior customer service.
• Assists employees/customers with questions concerning basic human resources programs and policies.
• Act as the point of contact for the Lunch and Learn program, including making room reservations and food orders
• Answers department telephone and generic email inbox (as appropriate) and escorts employees seeking HR support to meeting rooms/offices
• Assist with data entry, such as: new hires, terminations, status changes, and salary adjustments
• Acts as the City “Tour Guide” for the quarterly bus tours around the City
• Orders office supplies for the department
• May assist with running basic reports
• May assist with projects as assigned
• Acts as the liaison for various Boards and Commissions
• Provides general office support duties, including invoice reconciliation
• Maintains a high level of confidentiality
• Performs other duties as assigned and required

• Enters employee data into Benefits system, including proper enrollment in selected plans and off boarding employees when they separate
• Assisting with Payroll functions, including cross checking Payroll deductions in coordination with Finance
• Reconciling Benefits invoices
• Auditing Benefits data and enrollments to ensure accuracy
• Updating Benefits literature to match changes and enhancements to Benefits programs
• Maintaining the Benefits SharePoint e-Hub page to ensure accurate employee communications
• Provide information:
  Answer basic questions about benefits, eligibility, and procedures
• Administer programs:
  Process payroll, enroll employees, and manage benefit plans
• Help employees enroll in benefits and make changes to their accounts
• Help develop and implement wellness programs
• Act as the employee liaison for various Benefits/Retirement Boards

• High School Diploma, some college experience preferred.

• 1-year of experience in any of the following: human resources, administrative/office support, customer service, insurance administration/adjustments, benefits administration, or another related field

Strong working knowledge of:

• Professional etiquette and customer service principles
• Standard office procedures
• Applications software for the Microsoft Windows environment

• Customer Service – Strong customer service skills and a true desire to help people resolve issues.
• Computer Skills
  - Intermediate skills needed to work with the HRIS and to generate technical reports.
• Communication
  - Strong skills needed to interact with City employees, vendors, and applicants.
• Analytical
  - Intermediate skills needed to determine customers’ needs.
• General management
  - Basic skills needed to maintain and organize…