Senior Manager - HR Process Improvement

Company Summary

Echo Star builds solutions that help families and communities stay connected. We’ll launch your career and empower you to change lives.

Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.

In Human Resources, we collaborate with the innovators who drive DISH's creative ambition. From recognizing and fostering the development of our company's talent to navigating an ever-changing business landscape, our HR team drives positive change for both the company and our team members interested in growing their careers at DISH.

We are seeking a dynamic and results-oriented Senior Manager to lead HR Process Improvement initiatives across the Human Resources department. The ideal candidate will be responsible for identifying, designing, and implementing process enhancements that increase efficiency, effectiveness, and employee experience within HR Shared Services. You will collaborate closely with various teams, including HR, IT, Legal, and business leaders, to develop and execute strategies that optimize workflows, streamline operations, and ensure alignment with organizational goals.

This role will act as a “player / coach” by leading the team, leading high-stakes process initiatives, and also developing a comprehensive HR process optimization strategy that aligns with long-term corporate goals.

• Leadership:
  • Lead a team of process improvement individuals in their efforts to drive efficiency and experience improvements in order to reduce costs, optimize tools, and build credibility of the HR teams across the company
  • Coach and mentor direct reports in areas of HR acumen, business acumen, relationship building, and accuracy of execution of processes
  • Execute on required management tasks during cyclical events such as Performance Appraisal and Talent Planning
  • Ensure employees on the team are provided efficient and effective training, development, and coaching during onboarding and ongoing development
  • Employment brand ambassador who leads by example, and demonstrates Echo Star culture and values in his/her actions and words
  • Understand and articulate department and Echo Star corporate business goals, including quantifiable financial returns of process improvements
• Process Analysis:
  • Document current HR processes and identify opportunities for optimization and improvement
  • Develop and implement strategies to streamline workflows, reduce inefficiencies, and enhance service delivery
  • Conducts studies, such as time studies or process studies, to review effectiveness of current processes and analyzes the effectiveness of tools.
  • Work with colleagues in the DISH HR shared services organization (compensation, benefits, HRIS, analytics, etc) to assure good alignment with employee needs and ongoing process/service improvement initiatives
• Project Management:
  • Lead and manage HR process improvement projects from initiation to completion, including identifying roles and responsibilities of functional owners within the implementation of improvements
  • Facilitate cross-functional collaboration and manage stakeholder communication throughout the project lifecycle
• Change Management:
  • Drive the adoption of new processes, systems, and tools within HR and across the organization, including design of broader plans
  • Lead change management efforts, including training and supporting HR staff, to ensure smooth transitions to improved processes
  • Develop and communicate a clear vision for process improvement initiatives, building buy-in across teams
• Data-Driven Decision Making:
  • Use data-driven insights to make…