AWS Connect Developer

IDR is seeking a Staff AWS Connect Developer to join one of our top clients in Denver, CO. This position is perfect for a technical expert with a strong background in AWS Connect architecture and development. If you're passionate about building scalable, integrated contact center solutions using the latest AWS technologies, and you're eager to work in a collaborative and innovative environment, apply today!

Position Overview/Responsibilities for the Staff AWS Connect Developer:

• Design and implement AWS Connect contact flows, including IVR menus, call routing, and backend integrations.
• Configure AWS Connect instances, queues, phone numbers, and custom contact attributes based on business needs.
• Create serverless solutions using AWS Lambda for data processing, database operations, and business logic execution within contact flows.
• Integrate AWS Connect with services such as Dynamo
  
  DB, S3, Lex, and other AWS tools to enhance performance and capabilities.
• Set up and manage AWS API Gateway for exposing Lambda functions via RESTful APIs, including authentication, rate-limiting, and security configurations.
• Monitor system performance using AWS Cloud Watch; identify and implement optimizations for call flows, routing strategies, and scalability.
• Document technical designs, code, deployment steps, and best practices to ensure repeatable and secure implementations.
• Collaborate cross-functionally with developers, architects, product owners, and business stakeholders to gather requirements and deploy solutions.
• Provide troubleshooting support and continuous improvements for AWS Connect infrastructure and custom Contact Control Panels (CCPs).
• Stay up to date with the latest AWS Connect best practices, tools, and industry trends.

Required Skills for the Staff AWS Connect Developer:

• 6+ years of experience in AWS Connect design, development, and implementation.
• Deep expertise in AWS services including Lambda, Dynamo
  
  DB, S3, IAM, Cloud Formation, and Cloud Watch.
• Experience with IVR systems, telephony integrations, and advanced contact routing strategies.
• Strong understanding of RESTful APIs, web services, and microservices architectures.
• Excellent troubleshooting skills and ability to debug complex cloud systems.
• Effective communication skills and ability to collaborate with both technical and non-technical teams.
• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

Preferred Skills:

• AWS Certifications (e.g., Solutions Architect, Developer).
• Experience with CI/CD pipelines and Dev Ops practices.
• Familiarity with custom CCP development and deployment.

What’s in it for you?

• Competitive compensation package
• Full Benefits:
  Medical, Vision, Dental, and more!
• Opportunity to work with a top-tier, innovative organization
• Collaborative and forward-thinking team environment

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• Clearly Rated's Best of Staffing Client and Talent Award winner 11 years in a row

Compensation Details: $78-84.50/hr based on experience

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Engineering and Information Technology
• Industries
  
  IT Services and IT Consulting

Referrals increase your chances of interviewing at IDR, Inc. by 2x

Medical insurance

Vision insurance

Centennial, CO $70,000.00-$ 5 days ago

Denver, CO $-$ 2 weeks ago

Greenwood Village, CO $67,100.00-$ 3 days ago

Centennial, CO $-$ 2 weeks ago

Westminster, CO $-$ 4 days ago

Broomfield, CO $-$ 4 days ago

Englewood, CO $95,393.76-$ 2 weeks ago

Aurora, CO $93,014.00-$ 2 months ago

Lafayette, CO $-$ 1 month ago

Greenwood Village, CO $60.00-$70.00 2 weeks ago

Greenwood Village, CO $-$ 1 month ago

Denver, CO $-$ 4 days ago

Denver Metropolitan Area $85,000.00-$ 6 days ago

Lone Tree, CO $-$ 1 month ago

Greenwood Village, CO $64,500.00-$ 2 months ago

Denver, CO $-$ 2 months ago

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