Customer Support Data Center Technician - Cohort Q1 Military Talent Programs

Overview

Who are we?

Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society.

You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Position Summary

Equinix Emerging Talent, Military Program providing service members with transition assistance to the civilian workforce. This is part of the DoD Skill Bridge Program, offering transitioning service members hands-on experience in Equinix’s data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX (International Business Exchange) data centers.

Are you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to engage a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.

Please note:
This program is exclusively for Military Spouse Fellows or Active-duty U.S. military personnel transitioning out of the military to civilian workforce.

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

• Manage and resolve customer support requests and service tickets
• Accurately track tasks using the ticketing system
• Troubleshoot network and equipment issues; escalate when necessary
• Collaborate with cross-functional teams to resolve technical challenges

• Perform “rack and stack” installations of customer equipment
• Follow detailed installation plans and wiring diagrams
• Install structured cabling (fiber and copper), cable trays, cages, and cabinets
• Identify and report infrastructure capacity or cabling concerns

• Conduct layer 1–3 connectivity tests (e.g., network cables, fiber optics)
• Perform quality checks on own and team installations
• Maintain detailed documentation of all work performed

• Provide professional, helpful on-site customer support
• Communicate clear timelines and progress updates
• Escort customers and vendors for access and safety compliance

• Contribute to team projects and installations
• Coordinate with vendors and internal teams to ensure timely execution
• Support dispatching, inventory checks, and alarm escalations as needed

• Deepen technical expertise in data center infrastructure and operations
• Gain experience in structured cabling, network testing, and troubleshooting
• Enhance customer service and communication skills in a technical environment
• Understand project coordination and cross-functional collaboration

• Active-duty military member or Military Spouse approved for Skill Bridge or MSCAP participation
• Technical or Non-Technical MOS, NEC, or AFSC
• High school diploma or equivalent
• 2–4 years of…