Consumer Insights Analyst II

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

Key Responsibilities:

• Organize and present information to bring the customer to life in both formal and informal presentations to large and small groups, to both technical and non-technical audiences
• Provide weekly insight reports to stakeholders and represent the team as a program lead/SME in meetings
• Lead the measurement, analysis and reporting of key Technical Operations and video service performance metrics across DISH and Sling TV
• Support a broad range of data needs across the team to enhance overall product stability, improve service reliability and enable proactive detection and mitigation of issues
• Surface data-driven insights that strengthen product stability, inform operational decision-making, and drive continuous improvements in service quality
• Work closely with cross-functional partners, including Engineering, Product, and Operations, to translate complex data into meaningful narratives that guide strategy and deepen the organization’s understanding of product performance and customer impact

• Degree in a quantitative field, such as Statistics, Mathematics, Computer Science, Economics, or equivalent practical experience
• A Master’s degree with solid hands‑on work and consulting experience is a plus
• 2‑4 years experience in analytics and data visualization with the ability to translate data into actionable insights
• 2‑4 years experience working with raw data and adept at SQL querying

• Excellent organizational, verbal, visual, storytelling, presentation, and written communication skills
• Ability to communicate complex ideas by transforming raw data into clear narratives and presenting results to non‑technical audiences
• Strong attention to detail with the ability to manage and execute multiple deliverables simultaneously
• Experience creating process documentation, reports, and insights from non‑standardized customer feedback data
• Proficiency in statistical analysis, data modeling, data visualization (Tableau), and programming languages such as Python, R, and SQL
• Familiarity with omnichannel customer experience data and machine learning techniques, including supervised/unsupervised models and predictive/prescriptive analytics

Visa sponsorship not available for this role.

Compensation: $63,150.00/Year – $90,000.00/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location.

Candidates need to successfully complete a pre‑employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend…