Service Desk Engineer - Tier 3
Listed on 2026-01-08
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IT/Tech
IT Support, Technical Support
Greetings from Fabergent,
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Title:
Service Desk Engineer - Tier 3
Location:
Englewood, CO
Duration :
Long Term Contract
Provide third-line support to provide more in-depth technical support
Based on Email or NOC trouble escalations, perform troubleshooting and issue correction for deployed CMTS in the Charter Network
Troubleshoot issue and escalate to either Tier 4 or vendor
Record information in tracking system
5 key products: RFGW-10, 10K, cBR8, E-6000, C4 and CASA. No Cable Modem trouble shooting just network side
Track recurring CMTS issues and escalate to management any identified trends – including unique identifiers
They will interface with NOC
Some resources will be working off business hours shifts
Skills:
B.S./ B.A. or equivalent experience.
Cisco CCNP certification or equivalent knowledge.
3+ years of professional experience in technical support, and/or hands on installation in the LAN/WAN or cable modem network deployment (DOCSIS and CMTS background).
Must have practical knowledge and understanding of first level technical support and on site installation and configuration, including following defined procedures and filling in required testing and installation reports.
Able to demonstrate expertize in routing/switching and DOCSIS/CMTS (Cable Modems) technologies.
Exemplary written and communication skills
All your information will be kept confidential according to EEO guidelines.
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