Sr UI​/UX Designer

Interview:
Video
Visa: USC, GC
This is hybrid from day-1 (Local candidates will be preferred)

Description:

We are looking for a talented Senior UX/UI Designer/Developer with expertise in AWS Connect to join our IT team. In this hybrid role, you will be responsible for designing, developing, and implementing seamless, user-centered solutions for call center operations and customer-facing tools. You will leverage your deep knowledge of AWS Connect to create high-quality experiences for both agents and customers, optimizing customer journeys and streamlining agent workflows.

The ideal candidate will have strong experience in both UX/UI design and development, as well as hands‑on expertise in AWS Connect and related technologies.

• Bachelor's degree in UX/UI Design, Interaction Design, Computer Science, Information Technology, or a related field.
• 5+ years of experience in UX/UI design and development, with a strong focus on designing and developing solutions for call centers and customer‑facing tools.
• Proven experience working with AWS Connect
  , including developing contact flows, IVR systems, and integrating with third‑party applications.
• Hands‑on experience with AWS services such as AWS Lambda
  , Amazon Lex
  , Amazon Polly
  , and Amazon Cloud Watch
  .
• UX/UI Design Expertise: Strong understanding of UX/UI design principles and best practices, with experience designing for call center and customer service environments.
• AWS Connect & Integration: In‑depth knowledge of AWS Connect and its associated services and integrations (e.g., Salesforce, Zendesk, etc.).
• Prototyping & Wire framing: Proficiency in design tools such as Figma, Sketch, Adobe XD, and experience creating high‑fidelity prototypes, wireframes, and interactive designs.
• Problem‑Solving & Analytical
  
  Skills:
  
  Strong ability to leverage data, customer feedback, and analytics to inform design and development decisions.
• Collaboration & Communication: Excellent communication skills with the ability to work cross‑functionally with development, IT, and business teams to ensure successful delivery of solutions.

• UX/UI Design Expertise: Strong understanding of UX/UI design principles and best practices, with experience designing for call center and customer service environments.
• Development
  
  Skills:
  
  Proficiency in front‑end development (HTML, CSS, JavaScript) and experience with serverless architectures and AWS Lambda for backend logic.
• AWS Connect & Integration: In‑depth knowledge of AWS Connect and its associated services and integrations (e.g., Salesforce, Zendesk, etc.).
• Prototyping & Wire framing: Proficiency in design tools such as Figma, Sketch, Adobe XD, and experience creating high‑fidelity prototypes, wireframes, and interactive designs.
• Problem‑Solving & Analytical
  
  Skills:
  
  Strong ability to leverage data, customer feedback, and analytics to inform design and development decisions.
• Collaboration & Communication: Excellent communication skills with the ability to work cross‑functionally with development, IT, and business teams to ensure successful delivery of solutions.

• Experience with AI‑driven customer service tools such as chatbots and virtual assistants built on Amazon Lex
  .
• Familiarity with Agile development methodologies and project management tools such as Jira and Trello.
• AWS Certifications (e.g.,
  AWS Certified Solutions Architect
  , AWS Certified Developer
  ).
• Knowledge of customer behavior analytics, service optimization, and key performance metrics for customer service operations.

• Lead the design of user interfaces for customer‑facing tools, including self‑service portals, IVR systems, chatbots, and agent dashboards, ensuring a seamless and intuitive experience across all touchpoints.
• Develop wireframes, prototypes, and high‑fidelity mockups to communicate design ideas clearly and effectively to stakeholders and development teams.
• Use a user‑centered design approach to gather feedback, iterate on designs, and continuously improve the usability and performance of call center and customer service tools.
• Work closely with the product and…