Sr. IT Manager - Transformation & Resiliency

The Sr. IT Manager, Transformation & Resiliency leads Pillar 3—the Velocity & Recovery Engine of our Enterprise Technology Platforms organization. This role is responsible for modernizing operational capabilities through automation, Dev Ops enablement, AIOps, Site Reliability Engineering (SRE), and enterprise resiliency architecture. The leader will drive the evolution toward autonomous, fault‑tolerant, and intelligence‑driven enterprise operations. As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

• Automation, Dev Ops & Resiliency Engineering Lead engineering and automation for operational platforms, enabling secure, scalable, automated resiliency.
• Build and advance AIOps for predictive incident detection, intelligent event correlation, and automated remediation.
• Establish Dev Ops foundations, including Infrastructure as Code (IaC) standards, CI/CD pipelines, configuration automation, and reusable patterns.

• Automation, Dev Ops & Resiliency Engineering Lead the engineering and automation of enterprise operational platforms, ensuring scalable, secure, and automated resiliency capabilities following an automation‑first platform mandate.
• Design and mature AIOps capabilities including machine learning‑driven event correlation, predictive incident detection, and automated remediation.
• Drive Dev Ops enablement by establishing IaC standards, CI/CD pipelines, configuration automation, and reusable operational patterns.
• Engineer resilient architectures for critical systems, integrating resiliency principles with enterprise platform design and governance expectations.
• Operations Architecture, SRE & Observability Own Operations Architecture across infrastructure and application tiers, ensuring consistent, governed, and scalable design patterns aligned with enterprise architecture.
• Lead SRE strategy including metrics, logging, tracing, monitoring, SLO definition, incident analysis, and operational tooling modernization.
• Oversee observability strategy in coordination with Pillar1’s platform observability functions, ensuring integrated visibility across pillars.
• Governance, Standardization & Automation Frameworks Establish and enforce resiliency‑focused governance frameworks and automation standards.
• Implement automated controls, auditable operational workflows, and codified resiliency patterns that reduce operational variance.
• Ensure transformational initiatives maintain alignment with architecture governance, compliance expectations, and platform lifecycle principles.
• Leadership & Collaboration Lead and mentor engineers, automation specialists, SREs, architects, and technical leaders across Pillar
  3.
• Translate enterprise resiliency goals into executable roadmaps, engineering plans, and measurable outcomes.
• Collaborate deeply across Enterprise Technology Platform organization, Product teams, and Cybersecurity to ensure integrated, cohesive, and reliable end‑to‑end platform and operations capabilities.
• Champion a product‑centric and automation‑centric mindset that enhances developer experience, operational efficiency, and enterprise stability.

• Bachelor’s degree in a related field.
• 12+ years of IT experience, with at least 4+ years in a leadership role. Relevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 16 years of related experience is required. Higher level relevant degree may substitute for experience.
• Proven track record…