IT Support Technician II

## IT Support Technician II
** Englewood,CO80112
** Posted: 10/17/2026

Job Number: 1241

Remote Work Available?:
Onsite##

Job Description
** IT Support Technician II*
* *
* Location:

** Englewood, CO (Onsite)  
** Pay Rate:** $31.03 per hour  
*
* Hours:

** 40 hours per week  
** Duration:
** Contract (12 months+)    
*
* Summary:

** Our aerospace and defense client is seeking an experienced
** IT Support Technician II
** to provide hands-on technical support for end users in a fast-paced, mission-focused environment. This position is ideal for a customer-focused IT professional who enjoys troubleshooting hardware, software, networking, and end-user technology while delivering exceptional customer service.

*
* Description:

*** Provide Tier II technical support for desktop and laptop hardware, software, and peripheral devices.
* Install, configure, maintain, and troubleshoot Windows-based computer systems and related equipment.
* Diagnose and resolve hardware, software, networking, VPN, and connectivity issues.
* Support printers, video teleconferencing (VTC) equipment, RSA authentication, and other end-user technologies.
* Assist with network equipment troubleshooting and basic infrastructure support.
* Respond to technical support requests while maintaining a high level of customer satisfaction.
* Evaluate user technology needs and recommend appropriate hardware and software solutions.
* Document technical issues, resolutions, and system changes.
* Collaborate with IT team members to share knowledge and improve support processes.
* Maintain compliance with company IT policies, security standards, and best practices.
*
* Qualifications:

*** Associate's degree in Information Technology, Computer Science, or a related field with 1**+ years of relevant IT support experience
*** Equivalent combination of education and experience will be considered
* Strong customer service mindset with a commitment to delivering quality technical support
* Excellent troubleshooting skills across desktop hardware and software environments
* Working knowledge of:  + Windows operating systems  + Computer hardware and peripherals  + Printers and print services  + Network connectivity  + VPN technologies  + RSA authentication  + Video Teleconferencing (VTC) systems
* Strong verbal and written communication skills
* Ability to understand user needs and translate them into effective technical solutions
* Team-oriented with a collaborative approach and willingness to share knowledge  
** Preferred Qualifications
*** Experience supporting enterprise IT environments
* Familiarity with IT service management tools and ticketing systems
* Experience supporting users in highly regulated or technical industries
* Excellent communication and collaboration skills.
** Benefits:
*** Available health, life, vision, and dental insurance
* 401K Matching