Program Manager - Wireless

We are seeking a highly motivated and skilled Program Manager I, Wireless Requirements to drive agent application strategy within the Customer Experience Agent Delivery & Strategy team. The role focuses on defining and managing end-to-end business requirements for the applications agents use to support customers in real time, including AI-powered capabilities such as agent-assist and automated workflows. The team works closely with multiple business and IT stakeholders throughout project life cycles from inception to production delivery.

The team is actively engaged in supporting growth areas of the business, specifically Echo Star's Wireless business. You will help support the launch of new functionality and brands and help align agent tools with Echo Star's wireless network. You will also help shape how AI transforms the agent experience. You will have the opportunity to learn and grow in a fast-paced environment as we collectively transform the wireless industry.

• Define program features, usability standards, and prioritized backlogs while partnering with UX/UI designers to create intuitive agent solutions and trusted AI suggestions
• Own the complete initiative lifecycle from strategy and planning to execution; manage risks, scheduling, and resources to ensure timely program delivery
• Optimize cross-team processes, support resource planning, and leverage AI tools to automate workflows and reduce manual tasks
• Serve as the primary liaison across engineering, UX/UI, testing, and production teams while aligning with IT and AI groups on feature monitoring
• Build forward-looking strategic roadmaps derived from business objectives, agent feedback, market insights, and emerging AI technologies
• Integrate Generative AI, agent-assist capabilities, and automated workflows into requirements with defined behavior, guardrails, and success metrics

• Exceptional organization and time management capabilities to prioritize concurrent high-priority initiatives
• Advanced communication and presentation skills tailored for executive leadership and cross-functional alignment
• Proven ability to drive organizational change, influence key stakeholders, and support IT process integrations
• Passion for customer experience optimization, workflow continuous improvement, and collaborative problem solving
• Advanced AI Application expertise including the use of Generative AI, LLMs, and automated workflow tools to streamline operations and evaluate trend data
• AI Literacy and technical risk management abilities to author acceptance criteria, guardrails, and testing frameworks for intelligent agent tools

Candidates must be willing to participate in at least one in-person interview.

• Minimum Education:
  
  Bachelor’s Degree in Business, Information Technology, or a related field
• Minimum Experience:
  
  2+ years of experience managing complex program life cycles, business requirement definitions, and cross-functional technology initiatives
• Required Technical
  
  Skills:
  
  2+ years of experience with:
  • Generative AI and LLM tool application within operational workflows
  • Business requirement gathering and product backlog management
  • UX/UI collaboration and automated workflow integration

Visa sponsorship not available for this position

Compensation: $63,150.00/Year - $90,000.00/Year

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Echo Star…