Application Tester II

Front-end applications used by agents and technicians require thorough testing to ensure seamless daily navigation and high operational efficiency. Addressing potential friction points in user workflows involves evaluating monthly system deployments and collaborating directly with business partners to advocate for high-value enhancements. This role solves complex usability and system reliability problems, ensuring tools deliver business value without disrupting existing operations.

• Develop and maintain test cases using business and IT requirements to validate that monthly deployments meet operational needs
• Evaluate incoming requirements to advocate for optimal end-user experience and efficient application navigation
• Partner with marketing, sales, product teams, and IT to align product delivery with core departmental goals
• Proactively communicate system changes, feature improvements, and defect fixes in non-technical terms to broad stakeholder groups
• Leverage AI tools, such as Google Gemini, to develop and implement work aids that optimize testing workflows and execution
• Ensure final product updates deliver measurable value to users without introducing risks to active business processes

• Aptitude for defining problems, analyzing data, establishing facts, and deriving actionable conclusions
• Ability to plan for future deliverable roadmaps while concurrently maintaining active release schedules
• Capability to navigate varied workplace situations and execute responsibilities with minimal direct supervision
• Internal drive to seek out process improvements and independently lead key departmental initiatives
• AI Application skills to integrate generative AI tools into daily problem-solving and task execution
• Strong cross-functional collaboration and communication skills to bridge technical and business requirements

• Experience working with Customer App (CAP) or other agent CRM applications
• Experience in a call center environment

Candidates must be willing to participate in at least one in-person interview.

• Minimum Education: Bachelor's Degree or equivalent practical experience
• Minimum Experience: 2 years of experience in user experience testing with front-end applications or equivalent operational experience
• Required Technical
  
  Skills:
  
  Must have at least 2 years of experience with:
  • Front-end application testing frameworks
  • Test case development and requirement traceability
  • Defect tracking and cross-departmental communication

Visa sponsorship not available for this position

Compensation: $63,150.00/Year - $90,000.00/Year

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here:
Echo Star Benefits

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies.…