Retail Training Manager

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.

We are seeking dynamic and creative individuals to join our team of Retailer Training Managers as we seek to build a stronger foundation, both internally and externally, for the Retail Wireless business. The ideal candidate will have a strong blend of critical thinking and tactical field-based execution experience. This role will focus on developing and implementing retailer best practices to improve retailer operational efficiencies and sales strategy and facilitate external retailer training content.

This role will also be responsible for the implementation and field execution of special projects related to new brand and channel launches across the broader retail wireless organization. The Retailer Training Manager role will coordinate with the Sales Development, HQ Training Team, Go To Market Team, and Customer Experience Team to develop assets for retailer execution, craft and implement strategies to drive key initiatives, and promote retailer profitability.

The ideal candidate will have a background in field sales, be results-driven, communicate effectively, and have a high level of energy and strong organizational skills. In this role, you will:

• Report to Senior Manager - Retailer Training and Execution and coordinate with regional field sales and operations teams to manage special projects and deliver cohesive support approaches, both internally and externally, to expedite go-to-market initiatives to deliver quicker results
• Assist in the creation and delivery of special projects and new product training content for all external sales employees
• Deliver in-person and virtual training content and strategy supporting all new launch initiatives for channel expansion, new brands, product offerings, promotional trials, etc
• Work in conjunction with training to develop and deliver external new hire training webinars and content to newly hired Advocates
• Create content built from current retailer best practices to facilitate a Retailer Principal training program which will cover topics including a new retailer’s guide to wireless, organizational structure growth, how to improve profitability, etc
• Gather dealer best practices to construct a library of content geared toward dealer profitability and success
• Meet with key retailers and observe store activities in person to identify gaps and bring needs to internal teams for solutions
• Market drop in support to prepare for launches and initiatives. Also, providing in-market presence to identify opportunity areas and solutions for improvement
• Project manage the execution of new product trials. Reporting on in-store retailer and customer experience to gain knowledge and disseminate to the larger dealer base for future success
• Standardize back office processes for direct dealers and work with the National Account Team to provide best practices for back office success pertaining to each DDP

Education and Experience:

• Bachelor’s degree and four years related work experience or eight years of sales management experience
• Three years of account management experience
• Three years of direct or indirect retailer channel experience
• One year selling wireless products or services

Skills and

Qualifications:

• Strong organizational and communication skills
• Fluent in English and Spanish
• Be naturally curious and willing to seek out and learn new information
• Self-motivated with a strong desire to succeed
• Ability to travel a minimum of 2 to 3 weeks out of the month
• Ability to interact…