Hope Program Director

Organization Overview

The mission of Family Tree is to partner with all people to prevent and overcome the interconnected issues of child abuse, domestic violence and homelessness to promote safety, healing and stability across generations.

Family Tree is committed to empowering change and transforming the lives of vulnerable populations in our community. We are committed to investing in our team, valuing diverse and marginalized voices, and promoting inclusion and equity.

Homelessness Programs:
Shelter Services

Family Tree's House of Hope is a family shelter serving households that are currently homeless or at risk of homelessness. The program provides a safe and supportive residential environment, case management, and basic needs using a multigenerational, trauma-informed, and client-centered approach. House of Hope operates 24/7.

The House of Hope Program Director is responsible for the day-to-day operations and management of House of Hope. The Director provides direct leadership and supervision to residential staff, ensures effective staffing and service delivery, supports a safe and welcoming shelter environment, and responds to immediate client and staff needs. The Director works closely with the Vice President of Homelessness Programs and Residential Data and Grants Manager to ensure that House of Hope operates consistently with Family Tree policies, program expectations, contractual requirements, and the organization's mission and values.

Program Operations

• Manage daily House of Hope operations and ensure consistent program functioning.
• Ensure residential services are delivered in accordance with program expectations, policies, procedures, and safety standards.
• Monitor the physical shelter environment and respond to operational or safety concerns.
• Ensure program routines, expectations, and workflows are clearly communicated and consistently implemented.
• Identify operational barriers and work with the Vice President of Homelessness Programs to develop solutions.
• Support integration and coordination with other Family Tree programs and services.

Staffing and Scheduling

• Develop and maintain schedules for regular residential staff and relief coverage.
• Monitor staffing levels and address coverage needs.
• Respond to call-outs and staffing emergencies.
• Participate in hiring, onboarding, and training of House of Hope staff.
• Ensure staff understand and follow Family Tree policies, procedures, and program expectations.

Staff Supervision and Leadership

• Provide direct supervision, coaching, and support to assigned residential staff.
• Conduct regular supervision and performance check-ins.
• Address staff performance, conduct, and workplace concerns promptly and appropriately.
• Foster teamwork, accountability, communication, and collaboration.
• Support staff development and continuous improvement.
• Provide leadership during challenging or high-acuity situations.

Client Support and Problem Solving

• Respond to immediate client concerns and support staff in addressing complex situations.
• Ensure clients are treated with dignity, respect, and consistency.
• Support staff in maintaining appropriate boundaries and implementing program expectations.
• Assist with crisis response and problem solving as needed.
• Help maintain a safe, trauma-informed, and welcoming residential environment.

Documentation and Workflow

• Ensure staff understand and consistently follow required documentation processes.
• Monitor completion of required program documentation and communicate concerns to the appropriate staff or administrator.
• Support case reviews, file reviews, and quality assurance activities.
• Ensure operational workflows are implemented consistently.
• Partner with the Residential Programs…