DELI​/DEPT LEADER

Deli/Dept Leader –
Kroger Mountain View Foods

Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities include interviewing, training, evaluating performance, rewarding and coaching associates. The role champions Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Establish an uplifting work environment that values and engages associates.
• Empower associates to create a simple, fresh and inspired shopping experience for every customer.
• Prioritize and plan work activities efficiently.
• Identify and resolve problems promptly by gathering and analyzing information and developing alternative solutions.
• Communicate company, department, and job-specific information to associates, including updates from board meetings and huddles.
• Ensure new associates are properly oriented and understand the benefits of working with Kroger.
• Commit to the company's customer and associate promise.
• Support the Customer 1st team.
• Delegate work assignments that match associate responsibilities while providing clear direction and monitoring progress.
• Maintain punctuality for work and meetings, ensuring coverage when absent.
• Execute all action plans and daily priorities, including performance goals and best practices.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with procedures, identifying unsafe conditions, and notifying store management.
• Stay current with present, future, seasonal, and special ads.
• Promote corporate brands to customers and ensure associates are educated.
• Manage the scheduling of deli associates to provide adequate coverage.
• Provide actionable feedback to help teams and individuals grow.
• Help associates identify how their work aligns with key store initiatives.
• Communicate store and department priorities and goals consistently, recognizing progress.
• Maintain and explain product knowledge so associates and customers can access necessary resources.
• Create and execute sales promotions in partnership with store management.
• Monitor and control supply expenses to ensure resources are adequate.
• Assist store management in preparing the store/department budget and conducting profit and loss reviews.
• Take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Supervise and coach deli associates, complete performance reviews, provide feedback, and reward associates.
• Work cooperatively in a high‑paced, sometimes stressful environment.
• Manage conflict in a reasonable, non‑confrontational manner.
• Act with honesty and integrity concerning customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

• Effective communication and customer service skills.
• Basic math knowledge.
• Ability to handle stressful situations.
• Leadership ability to lead other associates.
• Flexible work schedule.
• Successful completion of basic and supervisory skills training.

Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we serve King Soopers customers in over 115 stores throughout Colorado and Wyoming.

As part of the Kroger family of companies, we bring diverse teams with a passion for food and people together with a common purpose:
To Feed the Human Spirit. With a history of innovation, we create amazing experiences for customers, communities, and each other, with food at the heart of it all.

Here, people matter. We strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose‑driven, and hungry to learn, your potential is unlimited.

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