Engagement Engineer - MSD

Company Description

IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex engineering projects. As the market leader in North America, we continue to enjoy success even in unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to meet the ever‑changing needs of our customers and employees. If you are looking to make a real difference, we would love to hear from you.

As an Engagement Engineer for Manufacturing, you will partner with the outside/inside sales teams to demonstrate and facilitate the client’s understanding of IMAGINiT services capabilities around Autodesk solutions and our custom offerings for manufacturing organizations. This position will assist in providing more in‑depth technical conversations, discovery, and help bridge the manufacturing sales teams and the engineering groups.

In this role, you will work with leading manufacturing firms to help them implement technology solutions that streamline production processes and drive business success. You will work closely with sales representatives to analyze business requirements and existing challenges, conduct process/workflow analysis, and write proposals that drive ROI through improved operational performance.

Individuals in this role are expected to leverage extensive subject matter expertise and technical experience to project confidence and credibility, establishing trusted relationships with clients to support high‑value, sustainable partnerships. You will also play a key role in developing IMAGINiT's capabilities to deliver first‑class competency through participation in pre‑sales, post‑sales, training, marketing, and offering development activities. Client satisfaction, client growth, and client success are top priorities of an Engagement Engineer.

• Work onsite and offsite with sales teams to provide pre‑sales support for qualified manufacturing opportunities
• Make discovery calls with sales teams to uncover new services/product opportunities in manufacturing
• Gather technical information regarding a customer/prospect’s required manufacturing solution
• Engage customers with sales teams to extract critical technical and business drivers that may position IMAGINiT’s manufacturing solutions
• Support sales teams from a technical aspect to drive solution‑based selling in manufacturing environments
• Recommend best practices for different manufacturing customer environments
• Conduct executive‑level product and services presentations to new and existing manufacturing customers
• Provide industry expertise at events and webinars, leading presentations and contributing to building a unique position in the manufacturing technology market
• Initiate communication with team members and clients as necessary to ensure customer success
• Work with project management, sales, and other subject matter experts to deliver best‑in‑class outcomes for manufacturing clients
• Help implement PLM (Product Lifecycle Management) solutions to streamline manufacturing processes and impact business success
• Analyze business requirements and existing challenges, conduct process/workflow analysis, and write proposals that drive ROI for manufacturing operations
• Participate in regular business reviews with sales and named customer executives to review their business plans, rollouts of business processes, location adoption, future business process targets, implementation status, and industry best practices

• Ability to establish rapport, build trust, and confidence as a strategic business advisor in manufacturing
• Experience mapping client organizations to identify key individuals who influence technology adoption decisions in manufacturing
• Experience providing a solution‑oriented, outcome‑driven approach to manufacturing services
• Ability to work with sales representatives as a software solution selling team for manufacturing clients
• Ability to initiate conversations, ask thought‑provoking questions, identify problems, and root causes of client challenges in manufacturing
• Ability to multitask, meet deadlines, prioritize…