Account Manager

Stolle Machinery is the world's leading supplier of two-piece can and end-making machinery, serving customers across the global packaging industry. We are seeking a motivated and customer-focused Account Manager to develop and strengthen relationships with key customers while driving long-term business  this role, you will serve as the primary point of contact for assigned accounts, working closely with engineering, service, project management, operations, and leadership teams to ensure exceptional customer satisfaction and successful project execution.

You will act as the voice of the customer within Stolle while identifying opportunities to expand business, improve customer experience, and support strategic growth initiatives.

The anticipated closing date of this job post is 10/2/2026.JOB REQUIREMENTS SUMMARY The Account Manager will serve as the primary commercial and relationship lead for an assigned portfolio of customers, focusing on strategic engagement, lifecycle sales, and cross-functional coordination. This role blends product and application knowledge with consultative sales and customer success skills—ensuring customers receive tailored solutions, aftermarket support, and long-term value from Stolle’s offerings.

This role requires proactive communication, commercial acumen, and technical insight, along with strong cross-functional coordination to drive long-term customer success and Stolle growth.

KEY RESPONSIBILITIES Customer Relationship Management Serve as the strategic relationship owner for assigned major account(s) across commercial, technical and service needs, by leveraging the right internal team members.

Drive engagement through a “Go and See’ philosophy – via site visits, video calls, and proactive outreach. Develop multi-level relationships with assigned account(s) (Procurement, Engineering, Production, Executives)
Act as the customer's advocate within Stolle by identifying and escalating systemic issues.

Commercial & Strategic Growth Develop account plans and forecasts in collaboration with customer, regional sales, Technical Solutions, Global Parts, and service teams across OEM, Equipment, Spare Parts and Service. Collaborate with Technical Solutions and Marketing to customize campaigns and offers for specific accounts.

Manage account pricing and profitability by applying global pricing frameworks, master supply agreements, rebates, and customer-specific terms.

Support negotiation and approval of customer contracts and payment terms (in partnership with Sales and Finance Leadership).Industry & Technical Insight Maintain a strong understanding of Stolle’s offerings and how it supports customer production.

Stay informed on industry trends in metal packaging, sustainability, line modernization, and process automation.

Leverage market knowledge to proactively propose solutions and anticipate customer needs.

Internal Collaboration & Reporting Maintain a detailed, living customer profile including decision-makers, plant contacts, communication channels, and operating nuances. Ensure customer data, contact lists, equipment databases are accurate.

Act as the Voice of the Customer internally, working closely with the Engineering, Marketing, PMO, Global Parts, Technical Solutions and Services teams to address needs, align priorities, and drive resolution.

QUALIFICATIONS AND SKILLS Bachelor’s degree in Engineering, Business, Industrial Technology, or related field and industry experience (required).5-9 years of experience in B2B sales or account management of capital equipment, machine tools, or industrial automation.

Experience working with customers in metal packaging, beverage/food production, or high-speed manufacturing preferred.

Knowledge of can-making machinery or similar…