Director, AI Software Development

Your potential has a place here with TTEC’s award-winning employment experience. As a Director of AI Software Development working Hybrid in Denver, CO, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

• Define and execute the AI software development strategy aligned with TTEC's business objectives and customer experience vision
• Build, mentor, and scale high-performing engineering teams focused on AI agent development and GenAI applications
• Establish technical standards, best practices, and architectural frameworks for AI/ML application development
• Drive innovation roadmap for AI-powered solutions including intelligent agents, conversational AI, and automation platforms
• Partner with business leaders to identify AI opportunities that deliver measurable business value
• Manage portfolio prioritization, resource allocation, and delivery timelines
• Lead architecture and design reviews for complex AI systems
• Contribute code and provide technical guidance
• Design and architect enterprise-grade AI agent frameworks and GenAI platforms
• Establish Dev Sec Ops  practices and CI/CD pipelines
• Ensure adherence to software engineering best practices and compliance
• Champion agile methodologies and continuous improvement
• Establish metrics and KPIs to measure development velocity and impact
• Foster a culture of experimentation and rapid iteration
• Ensure robust monitoring and operational excellence for production AI systems

• Advanced degree in Computer Science, Engineering, or related field
• 10+ years of software development experience with senior technical leadership
• 5+ years of hands-on AI/ML development, including 2+ years in GenAI and LLMs
• Expertise in AI agent development and autonomous decision-making
• Proficiency in Python and at least two of:
  Golang, .NET/C#, Java
• Experience with GenAI platforms (OpenAI, Claude, Gemini, etc.)
• Knowledge of ML/AI frameworks (Lang Chain, Llama Index, RAG architectures)
• Cloud experience (AWS, Azure, GCP) and containerization (Docker, Kubernetes)
• Familiarity with development tools (Jira, Git Hub, CI/CD, agile platforms)
• Proven ability to build and scale engineering teams
• Strong business acumen and stakeholder management
• Experience managing technical budgets and resource planning

• An annual incentive program
• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off
• Tuition reimbursement and access to thousands of free online courses

Visit TTEC Benefits for U.S. Employees | TTEC for more information.

The anticipated range is $,000 USD. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves  a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.