Director, Digital + Ecommerce Strategy & Operational Planning

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Position Summary

We are seeking a highly strategic, organized, and results-driven Digital and Ecommerce Strategy & Operational Planning Team Leader to support the VP of DXP as a Chief of Staff
. This role will act as a strategic partner and operational anchor, driving alignment, prioritization, and execution across digital and ecommerce initiatives.

The ideal candidate combines strong strategic thinking with operational excellence and thrives in a fast-paced, cross-functional environment. You will lead strategic planning, business rhythm coordination, performance reporting, and special initiatives that enable the DXP organization to scale and succeed.

• 1. Strategic Planning & Alignment
  • Drive annual and quarterly strategic planning processes for Digital and Ecommerce functions.
  • Translate high-level business objectives into actionable roadmaps and OKRs.
  • Partner with cross-functional leaders (Business Units, Marketing, Merchandising, Technology, Supply Chain, HQ, etc.) to ensure strategic alignment and integration.
• 2. Operational Planning & Governance
  • Develop and manage business rhythms (quarterly reviews, budget cycles, executive updates).
  • Lead preparation of materials for executive presentations, board updates, and cross-functional reviews.
  • Manage critical cross-team workflows to ensure timely decision-making and execution.
• 3. Chief of Staff Support to VP, DXP
  • Act as a trusted advisor and thought partner to the VP.
  • Screen, prioritize, and delegate requests; ensure follow-through on key initiatives.
  • Represent the VP in select meetings, ensuring continuity and clarity of communication and decisions.
• 4. Performance Management & Reporting
  • Monitor and report on KPIs and digital business performance, identifying risks and opportunities.
  • Partner with analytics and finance teams to ensure consistent and accurate data reporting.
  • Develop dashboards and insights to support real-time decision-making.
• 5. Special Projects & Change Management
  • Lead high-impact projects that span digital product, ecommerce operations, and customer experience.
  • Drive initiatives related to process optimization, capability building, and organizational effectiveness.
  • Support transformation efforts, including change management and communication planning.

• 10+ years of experience in digital commerce, strategy consulting, business operations, or a similar function.
• Experience working closely with senior executives and leading cross-functional teams.
• Strong strategic thinking, problem-solving, and analytical skills.
• Exceptional communication, presentation, and stakeholder management abilities.
• High proficiency in business planning, data analysis, and project management tools.

• MBA or Master’s degree in Business, Strategy, or a related field.
• Experience in a digitally native or Manufacturer-to-D2C environment.
• Familiarity with ecommerce platforms, digital marketing, and product management.
• Proven ability to influence without authority and drive change in complex organizations.
• Strategic Agility
• Operational Excellence
• Executive Presence
• Cross-Functional Leadership
• Data-Driven Decision Making
• Proactive Problem Solving
• Confidentiality & Discretion

• Clear alignment across Digital Commerce strategic priorities.
• Timely and effective execution of business rhythms and key initiatives.
• High-quality executive-level reporting and communication.
• Increased organizational efficiency and improved cross-functional collaboration.
• Enhanced effectiveness of the VP, DXP, through focused support and leverage.

$170,000 — $230,000 USD

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and…