Practice Manager

Pay or shift range: $70,000 USD to $88,000 USD
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At Axia Women’s Health
, recognized as a Great Place to Work for the 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of women's health centers in New Jersey, Pennsylvania, Indiana, and Kentucky. Our rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers.

Together, Axia Women’s Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

We are hiring a Practice Manager for our OB/GYN practice in Englewood, NJ. Satellite office in Ramsey, NJ.

The Practice Manager will report to the Director of Operations and will be responsible for the daily management of a care center. Duties include directing, supervising and coordinating the overall clinical and business operations for the Care Center, participating in the development and administration of policies on clinical and business operations and participating in strategic planning. Must have experience managing a high-volume practice.

The duties include directing, supervising, and coordinating the overall clinical and business operations for the Care Center.

• Directly oversees 1 care center with up to 3 locations.
• Participates in the strategic growth plan for Care Center. Assist in the development and implementation of long-term business plans and initiatives to enhance the practice’s growth and profitability.
• Quality Improvement:
  Collaborate with clinical staff to develop and implement quality improvement initiatives, ensuring that the practice delivers high-quality healthcare services and meets or exceeds industry standards.
• Drives achievement of operational KPIs (front end denials, productivity increases, etc.)
  • Leverages data (tableau) to support care center decision making.
• Identifies trends and issues related to billing/payor concerns in collaboration with RCM partners,
  presents concerns with plans for resolution.
• Leads or participates in MSO or regional based initiatives or programs.
• Develops, documents, implements care center workflows to optimize operational efficiencies in
  collaboration with MSO supports.
• Supervises startup of new programs and revenue streams at the Care Center
  • Facilitates ROI on potential revenue opportunities or expansion.
• Oversight for the patient experience, drives improvement and action planning.
  • Escalation and management of patient complaints
• Ensures adherence to cash management processes including weekly deposits being completed.
• Manages expenses in accordance with set budgets (clinical and non-clinical), makes recommendations for saving opportunities.
• Provides oversight for all spending (office supply, medical supply, etc.)
• Ensures POs are accurate in Coupa.
• Works closely with the marketing team on projects related to the care centers, including oversight of social media activities, marketing events, care center promotional materials.
• Liaison with referring practices.
• Manages compliance with regulatory and state governing bodies in collaboration with MSO supports (CLIA, OSHA, CDC, DOH)
• Oversight of colleague experience, driving achievement of colleague satisfaction targets.
  • Drives the colleague lifecycle (recruitment through separation)
  • Implements staff recognition programs.
  • Performance Management
• Interprets policies, objectives and operational procedures.
• Oversees provider support including scheduling, on call scheduling, reimbursement, PTO, etc.
• Coordination with lead physician on care center matters.
• Facilitates any needs that arise with Labor & Delivery or other departments at affiliate hospital.
• Facility maintenance/equipment
• Travel required 20% of the time.
• This role is an on-site position.

• Overall management of both clinical/non-clinical care center colleagues, approximately 10-30 colleagues, 4-10 providers.