Medical Assistant​/Receptionist - Englewood

Medical Assistant/Receptionist FT Days - Englewood

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Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve.

Under general supervision and according to well defined policies and procedures, the MA/MR assists in the delivery of primary health and patient care management, interviews patients and/or patients’ representatives to obtain necessary personal, demographic, and financial information and identification. Performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, computer data entry and other record keeping tasks related to the patients’ registration within the registration areas.

This position assists with flow of patients from the waiting area to exam rooms and perform preparatory work on patients to ensure efficient use of the physician’s time. Experience with medical terminology and practice management systems preferred.

Department: EHPN Primary Care Eng Dr. Sun
Location: Englewood, NJ
Status: Full Time
Shift: Day
Hours: Variable

• Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Maintains patient files, records, and other information is complete and accurate. Revise as needed.
• Retrieves messages from voicemail system. Retrieve faxes from onbase and properly route to providers or scanning into the EMR/EHR system.
• Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before whether it be by phone or utilizing the wellapp; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients’ late arrival; rescheduling or moving late arriving patients when necessary.
• Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system.
• Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments in Athena.
• Prepares exam room by sterilizing, maintaining supplies and equipment for treatments.
• Takes patient histories and vital signs and documents in EMR/EHR systems. Assists the physician in preparing for minor surgeries, physicals, and basic wound care.
• Phlebotomy/EKG as ordered by physician.
• Provides general information on departmental policies and procedures.
• Obtains copies of patient identification and insurance identification and scans into Document Imaging system. Also, scans all signed forms into Document Imaging system.
• Hands out history and/or screening forms for specific modalities to patients when necessary.
• Demonstrates effective communication skills with patients, visitors, co-workers, physicians, and ancillary departments in accordance with Service Excellence Standards.
• Demonstrates appropriate and courteous telephone etiquette during telephone exchanges. Relays essential phone messages. Contacts physicians’ offices to exchange and gather information regarding patients.
• Maintains an orderly waiting room.
• Respects the privacy and confidentiality of each patient record.
• Asks for deposits/payments and/or makes proper patient referral to Credit Representative as needed.
• Attends required meetings and participates in committees as requested.
• Participates in professional development activities to keep current with health care trends and practices.
• Participates in departmental quality assurance endeavors and in his/her own performance evaluation process.
• Assists and performs other…