Patient Coordinator

Join to apply for the Patient Coordinator role at Sports Med Physical Therapy
.

Sports Med Physical Therapy is a leading Physical Therapy Practice in Northern New Jersey. We are seeking a Patient Coordinator to join our growing team. Our facilities feature state‑of‑the‑art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient‑friendly and welcoming environment for all clients and visitors. If you are driven, motivated, and have an outgoing, customer‑focused personality, we would be happy to welcome you to our team.

The Patient Coordinator will assist patients and visitors that enter our Physical Therapy Centers. This role handles daily front‑desk operations: scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered accurately and in a timely manner. The Coordinator supports the team by striving to meet and exceed office goals and contributes to overall operational success.

• Welcome patients and visitors in person, on the telephone, and answer or refer inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications.
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying the provider of a patient's arrival; reviewing service delivery compared to the schedule; reminding the provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third‑party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

• An ability to work in a fast‑paced environment.
• Multitasking skills.
• Flexibility.
• Professional telephone skills.
• Excellent customer service skills.
• Superior time management.
• Organization skills.
• Attention to detail.
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook).
• Focus on quality.
• Professionalism.
• Experience working in a physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service.
• Bilingual Spanish preferred.

• Excellent career growth opportunity.
• Competitive pay based on experience and added value.
• Medical benefits, life and disability insurance, PTO, sick time, paid holidays.
• 401k with 4‑8% match based on tenure.
• Pay range $20.00 – $24.00 per hour.

We may use artificial intelligence (AI) tools to support part of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Entry level

• Full‑time

• Health Care Provider

• Medical Practices