Workplace Manager - Englewood, NJ

Workplace Experience Manager - Englewood, NJ

Apply for the Workplace Experience Manager - Englewood, NJ role at CBRE
.

Location:

Englewood - New Jersey - United States of America

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world‑class customer service to the clients and visitors of a designated building.

This role is for a Media and Telecom Sector Company, working fully on‑site Monday‑Friday in Englewood Cliffs, NJ.

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross‑train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs run by third‑party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services are billed.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day‑to‑day and moderately complex issues which may or may not be evident in existing systems and processes.

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• HS Diploma or GED required, or an equivalent combination of education and experience (equivalent work experience = 2 years’ experience for every year of higher‑level education). A bachelor's degree (BA/BS) or other relevant vocational training preferred.
• Minimum of 8+ years of related experience, with 3 of those in management or supervisory capacities preferred (e.g., Front of House Manager, Lead Concierge, Hospitality, Rooms Manager, Experience Manager or Event Manager).
• Prior Supervisory & Customer Service Experience is highly preferred.
• Ability to comprehend, analyze, and interpret the most complex business documents.
• Ability to respond effectively to the most sensitive issues.
• Ability to write reports, manuals, speeches, and articles using distinctive style.
• Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
• Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
• Comfortable meeting and engaging with new people.
• Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
• Utilize a high level of attention to detail as well as strong interpersonal skills.
• Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
• Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conduct financial/business analysis including the preparation of reports.
• Ability to solve advanced problems and deal with a variety of options in complex situations.…