Business Center Assistant Manager

Business Center Assistant Manager

Location: Englewood, NJ

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a full‑time Branch & Business Center Assistant Manager within PNC's Bergen Region Retail Banking organization, you will support the operational soundness of the branch, maintain security and audit controls, and lead a high‑performing team. You will also drive revenue and customer loyalty in an omni‑channel environment.

• Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines.
• Manages service and operational aspects of a Branch & Business Center branch and builds a high performing team through the attraction, onboarding, coaching and development of branch team members.
• Leads through influence and impacts a broad range of eco‑system partners in an omni channel environment, driving revenue and loyalty through proactive interactions with clients.
• Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships; grows branch revenue through acquisition and share‑of‑wallet growth of consumer and business households.
• Drives the employee engagement experience, responsible for acquiring and retaining talent through training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures.
• Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements; trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures.

• Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to create customized customer solutions.
• Managing Risk – assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework.

• Include Intentionally – cultivate diverse teams and inclusive workplaces.
• Live the Values – role‑model PNC’s values with transparency and courage.
• Enable Change – take action to drive change and innovation that will transform our business.
• Achieve Results – take personal ownership to deliver results and empower others in decision making.
• Develop the Best – raise the bar with every talent decision and guide the achievement of all employees and customers.

Preferred Skills

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Behavior
• Results‑Oriented

Competencies

• Branch Banking Services
• Decision Making & Critical Thinking
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Sales Management
• Selling

Work Experience

Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s) and experience (including military service) may be considered.

Education

Associate’s degree preferred.

Certifications

No required certifications.

Licenses

Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Pay Transparency

Base Salary: $47,500.00 – $97,500.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with compensation based on company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 12/12/2025.

Benefits

• Medical/prescription drug coverage…