SaaS Customer Support Specialist — Empathy & Troubleshooting
Listed on 2026-09-30
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Neon One seeks a Customer Support Specialist to join our growing team. You will be the first point of contact to assist users via phone, live chat, and ticketing, becoming a SME for multiple products.
You will troubleshoot software issues and document requests in Zendesk, Jira, and related tools while upholding our high standards for empathy and service. Ideal candidates have 1+ year in technical support, strong communication, and a customer-first mindset.
Join us at Neon One as our next SaaS Customer Support Specialist — Empathy & Troubleshooting in OK, United States.
We would love to welcome a new SaaS Customer Support Specialist — Empathy & Troubleshooting to our organisation in OK, United States.
For the SaaS Customer Support Specialist — Empathy & Troubleshooting position at Neon One, we are reviewing applications now.
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