Manager in Training; MIT

Manager in Training (MIT)

City National Bank and Trust – Retail – Full Time

The Manager in Training develops and trains to become the Branch Manager. The MIT role typically lasts no more than six months, with a minimum of 30‑60 days training for internal promotions and 60‑90 days for new MITs. This is followed by an expectation period. MITs are expected to learn to achieve and follow the same expectations as a Branch Manager.

• Demonstrate performance of a sales and service leader using expanded and in‑depth knowledge of retail services, products, and selling techniques
• Establish rapport with employees, the customer base, and prospects
• Possess knowledge of competitor bank products and services
• Initiate and demonstrate sales conversations with prospects within the store (for in‑store locations), at the branch, and in the market area
• Manage staff and work with team on building camaraderie among personnel to achieve branch and individual goals
• Communicate performance expectations to each staff member and assist with monitoring performance
• Coach, lead and encourage employees in the development of individual and branch goals
• Supervise and participate in the 2‑2‑2 call initiative (in‑store locations)
• Cultivate relationships with the store management team and store employees to garner referrals of customers within and outside of the facility
• Use available banking resources and provide training to staff for problem resolution
• Responsible for the implementation of all marketing promotions and campaigns
• Oversee and manage computer applications to include Helpdesks, CETO, Synapsys, EZ Labor, and any other as required

• Prioritize multiple customer demands to provide maximum service levels to all customers
• Possess knowledge of and teach/train on bank policies and procedures as well as administer and enforce following of all policy and procedure
• Responsible for and supervise training opportunities to each employee including sales training, operations, and product knowledge
• Supervise staff to ensure operational accuracy and accountability
• Ensure quarterly and monthly branch audits are completed
• Administer security procedures
• Monitor weekly time cards and attendance issues
• Manage items on branch income statements
• Provide facilities management and monitor the general upkeep and appearance of the branch
• Provide coaching, training, and development for staff members as well as corrective actions as needed
• Act as a liaison between employees and upper management
• Conduct formal coaching sessions at least once monthly for all branch employees
• Participate in the interviewing and hiring process of branch employees
• Address customer complaints and ensure customer satisfaction in a timely manner
• Handle pressure from others with confidence and finesse, remaining calm and poised even in emotional/volatile situations
• Treat others respectfully and represent City National Bank with professionalism

• 4 years of management experience; banking or sales management experience a plus
• 2 years goal‑oriented sales experience, military and/or a college degree
• Previous cash handling, banking experience, or bilingual a plus

• Constant use of computer screens with the ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
• Ability to lift/carry no more than 20 lbs
• Ability to stand the majority of the assigned work schedule
• Clear verbal communication
• Close vision and ability to adjust focus

Other duties, responsibilities, and activities may change at any time with or without notice.