IT Systems & Infrastructure Administrator

• Location PO Box 237,Ennis, TX, 75120,United States
• Base Pay $60,000.00 - $75,000.00 / Year
• Employee Type Full-Time Exempt

• Phone

The IT Systems & Infrastructure Administrator provides hands-on technical support and administration across Schirm USA's technology environment. Initially, the position will work closely with the company's managed IT service provider (MSP), under the direction of the Chief Operating Officer, to develop comprehensive knowledge of existing systems, infrastructure, configurations, and support processes. As proficiency increases, the employee will progressively assume primary responsibility for day-to-day IT administration and support.

The long-term objective is for this position to become Schirm USA's primary internal IT resource, with the MSP transitioning to a supplemental role focused on specialized expertise, cybersecurity, escalation support, and major projects.

• Provide first-line technical support for employees, including troubleshooting hardware, software, laptops, mobile devices, printers, and peripheral equipment.
• Diagnose and resolve technical issues in a timely and professional manner.
• Manage service requests, incidents, and problem-resolution activities from initial report through resolution.
• Provide user training and technical guidance when appropriate.
• Identify recurring issues and recommend solutions that improve reliability and the user experience.

• Administer and support Windows desktop and server environments.
• Manage Active Directory users, groups, permissions, and organizational units.
• Perform account provisioning and deprovisioning, password administration, access changes, and appropriate Group Policy administration.
• Perform server maintenance, updates, troubleshooting, and system performance monitoring.
• Develop increasing independence in Windows infrastructure administration as familiarity with the environment grows.

• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, and One Drive.
• Manage user accounts, licensing, mailboxes, distribution groups, permissions, and security settings.
• Troubleshoot user access, synchronization, email, and collaboration issues.
• Support appropriate Microsoft 365 security, retention, access, and administrative practices.

• Administer and troubleshoot company network infrastructure, initially in coordination with the MSP as needed.
• Support and maintain Forti Gate firewalls, Ubiquiti switches, wireless access points, and related network equipment.
• Troubleshoot network connectivity, performance, and availability issues and proactively identify potential problems.
• Maintain accurate documentation of network architecture, equipment, configurations, and changes.
• Coordinate escalation of complex network or infrastructure issues to specialized resources when appropriate.

• Install, configure, maintain, and troubleshoot network and local printers, scanners, and peripheral devices.
• Administer print servers, printer drivers, queues, and related configurations.
• Coordinate equipment replacement and lifecycle needs as appropriate.

• Perform basic administration and troubleshooting of Linux-based systems.
• Support system updates, user administration, routine maintenance, and monitoring.
• Coordinate advanced Linux support with external technical resources when necessary.

• Support and progressively assume responsibility for company cybersecurity controls and practices.
• Manage or coordinate endpoint protection, patch management, vulnerability remediation, access controls, and security configuration.
• Participate in security monitoring, incident investigation, incident-response activities, and periodic access reviews.
• Support employee cybersecurity awareness and adherence to company security policies.
• Coordinate with external cybersecurity and IT resources for specialized monitoring, assessment, remediation, and incident-response needs.

• Monitor the health and availability of servers, workstations, network infrastructure, backups, and cloud services.
• Perform routine system maintenance, updates, patching, and optimization.
• Monitor backup processes and assist with testing restoration and recovery procedures.
• Proactively…