Customer Care Coordinator

Customer Care Coordinator North Wales | £28,000 | Permanent | Office Based Were recruiting for a Customer Care Coordinator to join a busy, fast-paced team within the residential property sector in North Wales. This is a permanent, office-based opportunity and could suit someone already working within housing, property or customer care, but were equally interested in people with strong transferable skills from other fast-paced, customer-focused environments.

The key is your ability to coordinate. Youll be the person keeping things moving speaking with customers, liaising with internal teams and contractors, organising appointments and works, managing updates and making sure issues are followed through to completion. The role will involve:
Acting as a key point of contact for customers Coordinating repairs, defects and follow-up works Liaising with contractors, site teams and internal departments Scheduling appointments and managing diaries Keeping customers updated and managing expectations Tracking outstanding actions through to completion Maintaining accurate records and updating internal systems Managing several priorities at once in a busy team environment What were looking for:
You dont necessarily need direct property experience. Transferable skills and the right attitude are really important. Youll need to be:
Highly organised with strong coordination skills Confident communicating with customers and different stakeholders Comfortable working at pace and juggling multiple priorities Proactive and able to chase actions rather than wait for things to happen Calm and professional when dealing with problems or complaints A strong team player IT confident with good administration skills Someone who takes ownership and sees things through

Experience with in customer service, property, housing, construction, facilities, maintenance, sales administration or another coordination-based role could all transfer well. We're offering a great place to work within a great office environment and opportunity for progression. A great opportunity for someone who enjoys being at the centre of a busy team, coordinating people and activity and making sure customers receive a great service.