Captive Client Leader

Captive Client Leader

Are you a client leader who can transform positive relationships into lasting strategic value?

Do you excel in complex client settings where success relies on judgement, influence, and the ability to coordinate expertise across multiple collaborators?

Aon seeks a Captive Client Leader to lead client engagement and strategic account leadership within Aon Captive and Insurance Managers (ACIM).

This role aims to improve client results through consultative captive leadership. As a Captive Client Director, you will serve as the main contact between captive clients and Aon. You will ensure clients receive excellent service, strategic guidance, and access to the appropriate expertise throughout the company.

This role is shifting from a technical role centred on delivery to one passionate about client insights, value creation, and aligning Aon's offerings for captive and risk finance opportunities.

You are not only coordinating client servicing. You are helping clients make better decisions about captive performance, risk financing strategy and long-term value creation.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

While no two days are the same, typical activities include:

• Leading strategic client engagement for a portfolio of captive clients, acting as the primary relationship lead for senior collaborators
• Running annual account planning discussions aligned to client priorities, service requirements and commercial objectives
• Scheduling strategy check-ins with knowledgeable professionals to bring external insights, market awareness, and anticipatory advice
• Reviewing stewardship reports, performance data and service metrics to find opportunities for improvement and additional value creation
• Orchestrating internal teams across domiciles, Global Capability Centres and wider Aon businesses to deliver coordinated client outcomes
• Finding opportunities to strengthen client relationships, improve account profitability and expand relevant Aon services
• Translating technical, financial and performance information into clear client narratives and actionable recommendations
• Mentoring and supporting more junior colleagues to strengthen client leadership capability and consistency of service delivery
• Maintaining delivery standards across service schedules, governance commitments and regulatory requirements

The role is unique because of the extent of client engagement, strategic accountability, and interdepartmental cooperation required. You will serve as the primary liaison between captive clients and Aon, gathering expertise from across the organization to improve client choices and strengthen enduring relationships.

The role requires a shift from transactional service delivery toward consultative client leadership. Success depends on your ability to understand client priorities deeply, find opportunities proactively and bring value through strategic conversations, insight‑led communication and effective orchestration of Aon capabilities.

You will help build the future‑state client leadership model within ACIM, supporting a more proactive, data‑driven and commercially focused approach to client engagement.

We are interested in what you can do and how you operate. We do not focus only on where you have worked or how many years you have spent in a role. Strong candidates will demonstrate capability in the following areas:

• Gains in-depth insight into client priorities, challenges, and risk financing aims. You foresee client needs, articulate problems clearly, and serve as a trusted advisor helping clients reach better decisions.

• Connects client strategy, commercial opportunities and Aon capabilities to build measurable value for both clients and the business.
• You identify growth opportunities while maintaining a strong…