Receptionist, Customer Service​/HelpDesk

Job Role Overview

Our venue Receptionist plays a key role in the day‑to‑day running of the business, being the first and last point of contact for all visitors and staff.

• Meet and greet visitors in a warm and friendly manner.
• Manage daily appointments using CRM/PRS, and re‑schedule as required.
• Open and lock the venue, ensuring security procedures are followed.
• Validate all attendees, direct claimants to their destinations, and seat them outside the consultation room.
• Provide directions over the telephone, including knowledge of local bus routes, train stations, taxis and parking.
• Handle day‑to‑day organisational and administrative duties, including data entry, maintenance of CRM/PRS systems, and uploading documents to the H&S System CASPER.
• Maintain office supplies, keeping an up‑to‑date record of stationary surplus.
• Keep the venue to a professional standard and support venue facilities management, including health and safety.
• Provide relevant information to claimants and support staff.
• Contribute to the strategic management and development of the business.

• Experience as a receptionist and in customer service.
• Good planning and organisational skills.
• IT literacy, proficiency in MS Teams, Word, Outlook, and CRM systems.
• Experience in conflict resolution and de‑escalation techniques in a face‑to‑face environment.
• Clear verbal and written communication skills.
• Friendly disposition with a customer‑service ethos.
• Ability to work independently without supervision.
• Excellent time‑management and punctuality.
• Attentive, polite, approachable, and a good listener.
• Willingness to attend training and development courses.

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC) to understand how an illness or disability affects a person’s daily life.

• £26,227.50 annual salary
• Office‑based role
• 25 days holiday (rising to 27) with the opportunity to buy extra leave
• Paid day out of office for volunteering or a cause of your choice
• Auto‑enrolment to company pension and life assurance
• Cycle2
  
  Work scheme
• 15 weeks fully paid maternity, adoption and shared parental leave; paternity pay of two weeks
• Voluntary benefits such as retail discounts, health & wellbeing, travel and technology
• Employee Network Groups for diversity and inclusion
• Access to the Headspace app for you and up to five family or friends

We are an equal‑opportunity and Disability‑Confident employer and welcome applications from people of all backgrounds, particularly those from Black, Asian and other ethnic minority backgrounds. Please contact rea if you need adjustments during recruitment.

Enniskillen, United Kingdom

Time type:
Full time
Contract type:
Permanent