Customer Service Coordinator

Customer Service Coordinator

We are currently recruiting a Customer Service Coordinator to join our Enniskillen team.

The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team.

The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.

Responsibilities:

• Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.

• Schedule and manage service appointments, including vehicle drop-offs and collections.

• Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.

• Keep customers informed throughout the repair process and ensure vehicles are ready within agreed time frames.

• Build and maintain strong customer relationships to encourage repeat business.

• Promote and recommend relevant products, services, packages, and retail options where appropriate.

• Coordinate with technicians regarding parts ordering and communicate any delays to customers.

• Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.

• Process payments and maintain accurate service records and documentation.

What We’re Looking For

• Previous two years experience in a customer facing, or administrative role.
• A customer service champion with excellent communication skills.
• Strong organisational abilities and attention to detail.
• A team player who thrives in a busy, fast-paced environment.

What We Offer

Employee Benefits

• Supporting our people at work and beyond.

• 30 Days’ Holiday — increasing with long service

• Health Cash Back Scheme

• Employee Assistance Programme — including GP Anytime

• Enhanced Maternity & Paternity Pay

• Pension Provision & Life Assurance

• Access to Discounted Private Medical Cover

• Retail Discounts through Benefit Hub

• Cycle to Work Scheme

• Kingsbridge Diamond Membership Club

• Continuous Development & Learning

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.
Donnelly Group reserves the right to expand the short‑list criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

• Full valid driving license required
• Excellent organisation and time management skills
• Team working
• At least 2 years experience in a similar role
• Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
• Proficient in I.T

• Previous Experience in Vehicle Service Department
• Previous working experience with targets and selling