Helpdesk Operations Lead — CAFM & KPI Excellence
Listed on 2026-11-02
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IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Mitie Group plc. in Enniskillen is seeking a supervising Helpdesk Manager to oversee the SWAH Helpdesk function, ensure data quality in CAFM, logging of service requests, task allocation, escalation and contract performance reporting.
You will lead two Helpdesk Assistants, ensure auditable, compliant service delivery under the PFI contract and support monthly contractual reporting with a focus on response times, resolution, and KPI performance.
We would love to welcome a new Helpdesk Operations Lead — CAFM & KPI Excellence to our group in Enniskillen, Northern Ireland, United Kingdom.
As a Helpdesk Operations Lead — CAFM & KPI Excellence, you will play an important part at Mitie Group plc. in Enniskillen, Northern Ireland, United Kingdom.
We invite applications for the Helpdesk Operations Lead — CAFM & KPI Excellence position located in Enniskillen, Northern Ireland, United Kingdom.
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