Lifecycle Manager

Job objectives and responsibilities

Mitie is a UK-based FM ("Facilities Management") and technical services company with annual revenues of circa £3.4bn. Mitie are one of the UK's 250 largest public companies and the UK market leader in outsourcing and FM. Mitie Technical Services is one of the four major business divisions within Mitie alongside Business Services and Central Government & Defence which provide Hard and Soft FM services to Public Sector clients in Healthcare, Education (schools and universities), Local Authorities and Councils and Emergency Services.

Our contracts include both commercial output‑specified contracts and Private Finance Initiative contracts.

The role of Lifecycle Manager is essential within the Technical Services (Healthcare, Local Government and Education) Projects team and will facilitate and support the creation of Lifecycle plans, support the delivery of condition surveys, ensure the delivery of rigorous asset‑related cost planning and enhance contractual compliance across the Healthcare Business Unit.

The role of Lifecycle Manager will report into the Account Director and will work collaboratively with a range of internal and external stakeholders such as the Projects team, FM Operational teams, central support teams and Project Co. / SPV representatives.

• Work with the Account Director and Mitie FM Teams to ensure contractual compliance in respect of Lifecycle and asset management obligations across the Mitie Communities business – with a key focus across the Healthcare sector.
• Assist the Account Director with both internal and external data collection and reviewing of processes to ensure compliance with Mitie's contractual obligations and reduce risk.
• Continuously monitor and ensure Lifecycle spend is appropriate to the needs of the individual contract and does not adversely affect Mitie or its clients.
• Responsibility for the effective management and review of all Lifecycle information – such as condition surveys, Lifecycle models, forecast expenditure and contract specific asset information.
• Ownership of monthly and annual Lifecycle reports for internal monitoring purposes as well as onward transmission to the Mitie Communities Executive Team.
• Ensure Lifecycle related activities comply with applicable HTM's and HBN's.
• Responsibility for the alignment of all appropriate governance processes for all proposed Lifecycle activities – including Lifecycle delivery via internal Mitie Projects Teams as well as updates to various contractual documentation.
• Provide strategic support to each Healthcare contract and the Mitie Healthcare Executive team to enhance performance and growth strategies.
• Deliver effective communications with a range of internal and external stakeholders.
• Develop and enhance relationships with Mitie FM Teams and Client Representatives across the Business Unit.

• Experience in Lifecycle / cost planning and reviewing contractual obligations within PFI contracts.
• Comfortable in reporting within a complex, commercial and multi‑faced organisation.
• A strong commercial and process acumen.
• Experience in the Facilities Management & PFI sector (essential).
• An understanding and experience of the Healthcare sector (essential) – in particular around HTM's and HBN's and associated regulations and standards.
• Proficient in excel.

• Formal qualification in Commercial Management / Quantity Surveying and / or experience of working within the PFI sector is advantageous.
• A confident and capable approach in respect of internal and external stakeholder engagement across a variety of levels.
• An enthusiastic approach to all tasks.
• An ability to work under pressure in a calm, positive and pragmatic way.
• A desire and ability to succeed through and with the wider team.

• Follow Mitie Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sophie Willson at

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