Team Leader, Management

Salary: £37,000 per annum, rising to £42,100 with service

Contract: Permanent

Hours: 39 hours per week

Rota: Rotational shift pattern covering a 24-hour, 7-day service

Reports to: Assistant Manager

Trinity Support & Care Services is committed to providing high-quality, safe and person-centred care and support to children and adults with intellectual disabilities, autism spectrum disorder and associated mental health needs.

We believe every person deserves the opportunity to live a fulfilling life, develop their independence, achieve their personal goals and participate meaningfully in their community.

We are seeking a motivated, compassionate and experienced Team Leader to join our Domiciliary Care & Support team in Fermanagh. This is an excellent opportunity for someone with strong leadership skills and a passion for delivering outstanding care to lead a team, support staff development and help ensure the highest standards of service delivery.

As Team Leader, you will play a key role in the day-to-day running of the service, providing leadership and guidance to frontline staff while ensuring that individuals receive high-quality, individualised support.

Working closely with the Assistant Manager, you will coordinate daily activities, delegate responsibilities, support staff performance and promote a positive, inclusive environment where service users are treated with dignity, respect and compassion.

You will help individuals develop their skills, maintain their independence, build relationships and achieve their personal outcomes in line with their wishes, choices and individual support plans.

• Promote a person-centred approach that recognises each individual's rights, preferences, abilities and personal goals.
• Support individuals with their daily living activities, personal care, independence and community participation.
• Ensure support is delivered in line with individual care plans, organisational policies, relevant legislation and applicable quality standards.
• Work collaboratively with families, advocates and multidisciplinary professionals to support positive outcomes.
• Encourage individuals to make choices, develop life skills and participate actively in decisions about their lives.
• Act as key worker for designated individuals, where required.
• Coordinate appointments and liaise with relevant healthcare and multidisciplinary professionals.
• Respond professionally to concerns, complaints and incidents, ensuring these are reported and managed in accordance with organisational procedures.
• Contribute to service improvement initiatives and promote consistently high standards of care.

• Lead, coordinate and support the frontline team during shifts, ensuring duties and responsibilities are clearly allocated.
• Provide guidance, supervision and support to staff to promote effective teamwork and high-quality service delivery.
• Ensure staff are informed of relevant updates, service requirements and individual support needs.
• Support the induction, training and development of new and existing team members.
• Contribute to staff recruitment, including shortlisting and interviewing, where required.
• Support performance management, appraisals, disciplinary matters and grievance procedures as directed by management.
• Promote a positive, professional and accountable working environment.
• Escalate staffing, operational or service delivery concerns to the Assistant Manager promptly.

• Ensure care and support are delivered in accordance with health and safety requirements, organisational policies and relevant legislation.
• Promote the safety,…