Volunteer Driving Service Officer Job Enniskillen area,Northern Ireland UK,Non-Profit & Social Impact

Reports to: Volunteer Driving Service Coordinator

Hours: 17.5 hours per week (Contracted hours will initially be worked flexibly across the week in line with operational and organisational requirements)

Location: Cancer Focus NI Therapeutic Cancer Support Centre, 18 High Street, Enniskillen / Hybrid working

Campaign Service/Cause: Community Services

Remuneration: £29,604 - £31,872 (pro-rata)

Overall Purpose of Post

The Volunteer Driving Service Officer will play a key role in supporting local people impacted by cancer through the day-to-day coordination of the volunteer driving service in the Greater Fermanagh area.

You will play a vital role in recruitment, development, and support of volunteers across this patient focused service.

You will be a key team member within the Cancer Focus NI Enniskillen Therapeutic Support Centre, contributing to its daily functioning whilst also promoting volunteering opportunities within the driving service and promoting good practice in volunteer management.

Key Responsibilities

Service Coordination

Volunteer Driving Service Officers have responsibility for the day-to-day coordination and facilitation of the volunteer driving service
To provide friendly and professional experience for patient bookings and enquiries
To work with the Volunteer Driving Service Coordinator to identify and meet the needs of volunteers across the Greater Fermanagh locality
To foster and maintain friendly, professional and supportive working relationships with our volunteers and stakeholders
To maintain the volunteer driving service database and an inventory of volunteer needs
To manage drivers availability and specifications, as well as the patients needs
To keep accurate records of service provision within our digital case management system
To ensure volunteers have the opportunity to engage in other Cancer Focus NI services were appropriate
Provide regular reports to line management.

Service Development

To support the Volunteer Driving Service Coordinator with the development and implementation of a comprehensive volunteer recruitment programme to meet the needs of the volunteer driving service
To establish and maintain referral pathways into the service for patients via identified health professionals
To liaise and work with the Volunteer Driving Service Coordinator and the Communications Team to increase the visibility of the service through social media outlets and capturing relevant case studies
To support the Volunteer Driving Service Coordinator to identify and develop new volunteer initiatives within the volunteer driving service
To represent the service and promote its work both locally and to the wider community
To liaise, develop and maintain links with other agencies in the voluntary, private and public sectors in order to raise awareness of the volunteer driving service and promote volunteering opportunities.

Volunteer Management

To work with the Volunteer Driving Service Coordinator to ensure the needs of our current volunteer base is met
To work with Cancer Focus NI volunteers to create and implement a holistic volunteer development strategy
To work with the Volunteer Driving Service Coordinator to plan and implement training when needed, incorporating appropriate resources
To induct new volunteers in line with Cancer Focus NIs policies and procedures
To provide ongoing effective support and guidance to Cancer Focus NIs volunteers
To continually update volunteer records and liaise with Cancer Focus NIs central Volunteer Engagement Officer.

Service Evaluation & Quality Assurance

To support the Volunteer Driving Service Coordinator to quality assure and maintain service standards and make recommendations to improve the quality of service provision
To ensure Adult Safeguarding procedures are in place and reporting structures are established
To support the Volunteer Driving Service Coordinator to review current evaluation tools to accurately assess the volunteer & patient experience
To ensure that the volunteers & patient voice is adequately heard and reflected in service provision
To support collection of case studies to ensure service users views help to inform future service provision and influence…