Sales Support Executive

• Department:
  Customer Service & Operations
• Compensation: EUR 32,000 - EUR 36,000 - yearly

Radius Vehicle Solutions (RVS) is part of Radius Payment Solutions, a market-leading global business solutions provider. Radius Vehicle Solutions Ireland is a growing company, priding ourselves on our customer-focused approach and attention to detail. We take the time to understand our customer’s needs before we propose any of our fleet solutions, continually refining our offering so it consistently delivers to our customer’s expectations.

Our people are crucial to the success of our business. They help us develop new and innovative products across a growing range of businesses, from fleet telematics insurance to electric vehicle charging and vehicle hiring solutions. We like to nurture our team and give them a wide range of opportunities to grow within the business, helping them become experts in their chosen area and leaders for the future.

Reporting to the Head of Operations, the Sales Support Executive is a valued member of the team. With a variety of tasks, the Sales Support Executive is primarily responsible for all ROI vehicle quoting, vehicle recommendations, arranging of vehicle fit outs, assigning appropriate funding and accurate deal preparation - through to the end process of all vehicle deliveries. The role involves working alongside both sales and finance team, providing high quality and administrative support, working collaboratively across all aspects of sales administration, including our office in Northern Ireland (NI).

There is a key focus on product knowledge, quoting accuracy, customer service excellence and pro-active process management based on our customer’s requirements.

You will work closely with our ROI fleet customers, their drivers, our preferred suppliers and our internal functions, in providing industry expertise for choice of vehicles, ordering vehicles through to vehicle delivery.

Key Duties

• Preparation and guidance for delivery of our ROI new vehicle quoting, supporting the Sales team on all new business opportunities.
• Responsible for efficient management of all ROI new vehicle orders and vehicle deliveries for both contract hire and rental stock.
• Placing vehicle orders for ROI directly with our preferred supplier network.
• Support preparation for funding proposals, and gather all information required to submit final funding documents and invoicing to all funders.
• Responsible for arranging all vehicle fit outs in time for delivery, as agreed by the sales and customer at time of order.
• Communicate effectively with customers, their drivers and /or our sales team, regarding all customer requirements, vehicle renewals, grade lists, procedures and policies.
• Carry out daily reviews of all outstanding orders in the order bank, continually executing next steps based on all vehicle ETA’s.
• Provide our NI office with sufficient paperwork and invoicing to support all new vehicle deal implementations for both contract hire and rental fleet.
• Preparation of minutes for weekly meetings between NI and ROI office
• Maximise customer retention and growth by providing expert advice on vehicle choice grade list accuracy.
• Management of all incoming customer queries, providing responses within agreed SLA’s
• Track, review and analyse all feedback to develop strategies and process improvements.
• Any other duties that may be provided by management from time to time.

Other Operational Duties

• Develop and maintain current knowledge and understanding of all products and services provided by the company and maintaining, at all times, a professional and ethical relationship with customers when representing the company
• Act as a key partner to both our sales team and our customers.
• Keep…