Retail Security Officer - Night

Retail Security Officer – Night Job Overview

• Protect our customer's property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI's) and any subsequent changes.
• Deliver results that meet and/or exceed the key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• Undertake additional training to ensure continuous self-development.

• Ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
• Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions to suggest additional amendments that improve the level of service.
• Comply with industry and statutory legislation; obtain and wear a front‑line licence in either Security Guarding or Door Supervision and a CCTV PSS SIA Licence. Additional courses may be contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodical and orderly way.

• Fully and satisfactorily complete all required competency training.
• Undertake additional training as directed by the Security Account Manager to ensure continuous self-development.
• Use technology to achieve key work objectives and develop job knowledge through continual professional development.
• Renew your licence 16 weeks before expiry.

• Look out for and immediately report any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment and take appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry after any incident for the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• Call emergency services and the Communication Centre to report all incidents.

• Previous security experience.
• SIA Licence.
• SC Clearance desirable.

Mitie is committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition that requires reasonable adjustments, please let us know.