Front Office Specialist

Summary

Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check‑in/out experience for patients.

Work is primarily performed in a standard office or clinical setting. Travel to other locations may be required to carry out essential job duties and responsibilities.

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or equivalent combination of education and experience.
• Favorable background check result as required by state.
• Must be able to provide proof of identity and right to work in the United States.

• High school diploma or GED required.

• Requires frequent walking (75%), sitting (50%), and standing (50%).
• Regular bending, stooping, and reaching (25–50%).
• Must be able to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands essential; visual and auditory acuity required 100% of the time.
• Occasional driving or climbing may also be necessary.

Eye Care Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The job description is an accurate reflection of its essential responsibilities and compensation structure.