Service Desk Specialist - Limited

Service Desk Specialist I - Limited Assignment

Join to apply for the Service Desk Specialist I - Limited Assignment role at Grant County Public Utility District
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Closing Date to Apply: December 31st, 2025

Wage: $29.67 - $35.46 hourly

Shift: Days Tuesday-Friday 6am-4:30pm

Number of positions: 1

Note: This is a limited assignment set to end on or before 06.01.2027

Benefits: Benefits may be available if hired. Grant PUD — Unified Insurance Program (uip-wa.org). A pre‑employment background check will be administered as part of the hiring process.

This position provides first level Information Technology (IT) support and help desk services, interacting with the utility's computer users to help them effectively use Grant PUD's computing environment. The position participates in the support of the end user computing environment by assisting in procuring, implementing, and supporting hardware and software deemed necessary for utility operations. The Service Desk Specialist is responsible for incident resolution, fulfillment of new requests, and proactive maintenance of the end user computing environment.

The role involves initial assessment, triage, research, and resolution of incidents, fulfillment of application software or infrastructure requests, and escalation to tier 2 and 3 support teams according to defined procedures.

• Support initiatives that align with Grant PUD’s Strategic Plan and Key Performance Metrics.
• Log customer calls/emails to the Service Desk and remediate trouble tickets.
• Perform user account provisioning, file server security settings, email distribution group changes, SharePoint support, and password resets.
• Use the problem resolution database, team and vendor knowledge, and electronic documentation to resolve problems.
• Reassign unresolved issues to tier 2 and 3 support teams and log the change of assignment.
• Maintain communication with requesters and key stakeholders throughout the incident lifecycle.
• Support users at all utility locations and other sites as needed.
• Assist in procuring, installing, and maintaining end‑user hardware and software.
• Follow Service Desk policies, procedures, and standards.
• Become familiar with each team in the IT Department and escalation routes.
• Process security group membership modification requests per policy.
• Provide support for productivity suite applications such as Microsoft Office, SharePoint, Visio, and MS Project.
• Perform other duties as assigned by IT management.

• Educational Requirements: Associate Degree in Information Systems, Business Administration, Computer Science, or related technical degree (equivalent experience considered). Bachelor’s Degree preferred but not required.
• Certifications: CompTIA A+ and Net+ proficiency (or ability to obtain within first 18 months); maintain certifications on 3‑year renewal cycles.
• Experience: One year in a computer environment support or user application support role;
  Call Center or Customer Service experience desired.
• Skills: Friendly presence, good interpersonal skills, excellent oral and written communication, technical support over the phone, active listening, problem‑solving, multitasking, patience, professionalism, creativity, ability to follow-through.
• Knowledge: Grant PUD technology environment, end‑user computing, ITIL, ITSM, incident response, personal computer hardware, operating systems, application support, basic computer networks.

Must have a valid driver's license for Washington State.

Majority of work performed in a standard office setting. Occasional travel to other company locations. Refer to Physical Capacity Evaluation (PCE) for full list of requirements.