Receptionist​/Care Navigator

About the Role

The Limes Medical Centre has an exciting opportunity for a receptionist to work within our front of house team. We have two part time vacancies available, with the hours below :

• Monday 13 : 00-17 : 30
• Tuesday 08 : 00-13 : 00
• Wednesday 13 : 00-18 : 30
• Thursday 08 : 30-13 : 00
• Friday 13 : 30-18 : 30

• Tuesday 14 : 00-18 : 30
• Thursday 13 : 00-17 : 3
• Friday 08 : 00-13 : 00

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, ensure that appointment bookings are well‑managed, provide a safe and high‑quality service and assist with keeping health records accurate and up‑to‑date. The main responsibilities of the roles include :

• Greeting and directing all patients.
• Making appointments and giving out appointment cards, where required.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Supporting our 'on duty team'.
• Answering the telephone, promptly.

Further training will be available to further your skills to support your professional development.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes :

• Excellent communication skills, with a clear and polite telephone manner.
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Confidence to work as part of a team and ability to "think on your feet".
• Strong IT and administration skills.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

The Limes Medical Centre is a friendly and supportive practice for approximately 20,000 patients across 4 sites in Epping, Theydon Bois, North Weald and Waltham Abbey respectively. We are a training practice and play an active role in our local PCN.

• TheNHS Pension Scheme whichis a defined benefits scheme
• Health service discounts
• Annual Leave : minimum 28 days (not including bank holidays) - pro rata for part‑time and enhancements for long service
• Enhanced maternity terms

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.