Sales Estimator​/Sales Administration

Our client is a local manufacturer of security products, due to continued growth, they are looking for a Sales Support Coordinator / Estimator to join the team. This is not a sales role - you’ll act as the key link between customers, the sales team, engineering/design and projects, ensuring enquiries, quotations and information are progressed smoothly and efficiently.

The ideal candidate will have experience in a customer- or project-focused administration/coordination role, ideally within a manufacturing or engineering environment.

• You’ll support two sales colleagues by coordinating day-to-day activity, keeping records accurate, and making sure actions are followed through.
• Manage incoming enquiries and provide professional customer support by phone/email.
• Liaise with engineering/design to gather technical information and clarify requirements.
• Prepare and issue quotations, costings and supporting documentation.
• Monitor quotations and follow-ups, updating status, notes and next actions on the CRM system (or similar).
• Maintain accurate customer and project records, ensuring documentation is organised and up to date.
• Chase information internally/externally to keep work moving and deadlines on track.
• Support handover information to project teams when needed.
• General sales administration and document management.

• Experience in an office-based administration/support role (essential).
• Strong IT skills, especially Microsoft Excel (essential).
• Organised and methodical with good attention to detail.
• Ideally you will understand margins and costs.
• Clear, confident communicator with a customer-focused approach.
• Able to manage multiple priorities in a busy environment.
• Exposure to technical products/drawings (beneficial but not essential—training provided).