Policy, Compliance & Feedback Officer

What we are looking for:

• Previous relevant administrative experience within a diverse organisation (ideally within education) is required
• IT literate with high levels of word processing, database and spreadsheet skills.
• Strong understanding of regulatory compliance, policy importance and internal governance
• Excellent communication skills, both written and spoken
• Excellent interpersonal skills, and the ability to use your own initiative and work independently.

• Manage and process compliments, suggestions and complaints from a wide range of stakeholders including learners, parents, employers and the public.
• Coordinate the policy review cycle, ensuring that all documents are updated according to their designated interval and reflect the correct ‘policy originator’ and ‘last review date’.
• Support the Data Protection Officer in ensuring all staff comply with GDPR and other data protection laws at all times.
• Conduct regular audits of SharePoint to ensure adherence to storage protocols and address non-compliance via appropriate management channels.
• Prepare documentation, scheduling, and take minutes for meetings and committees.
• Act as a contact point for academic staff, students, and other stakeholders regarding policy, compliance and feedback.

• A discounted on-site gym, sports hall, fitness class, Starbucks, osteopathy and day nursery
• 5-minute walk from Ewell East Station
• Blue Light Discount
• Free online qualifications
• Free parking on-site
• Eye care voucher