Volunteer Reception and Admin Support

This key role helps ensure the smooth running and organisation of the bureau. The receptionist is often the first point of contact for our clients.

• greeting clients and other visitors
• monitoring the CCTV of the waiting room from the main office
• operating the reception area, liaising between clients and advisers
• monitoring client numbers and waiting times
• maintaining the reception area
• typing letters and memos.
• creating forms and posters
• filing
• photocopying, scanning and laminating
• answering the telephone, taking messages where appropriate
• contacting clients to remind them of appointments
• ordering stationery and other necessary items
• ordering and organising leaflets

Confidentiality within the reception area, as elsewhere, is essential. Client matters are not discussed in the waiting room and it is not the receptionist’s role to assist clients with their enquiries

We are currently looking for people to cover Monday (all day), Tuesday or Wednesday afternoon sessions which are 1pm till 4pm.

Individuals as well as undertaking reception duties will be asked to undertake some Admin duties when Reception is not busy