Patient Services Administrator

Main area Administrative Services Grade NHS AfC:
Band 3 Contract Permanent: 37.5 hours per week over 7 days Hours Full time - 37.5 hours per week (Hours to be worked on rota covering 7 days per week from 8am to 8pm) Job
-SDH&C-8384283

Site Horizon House Town Epsom Salary £27,106 - £28,850 Per Annum Pro Rata inc Fringe HCAS Salary period Yearly Closing 18/11/2026 23:59

Surrey Downs Health & Care

Surrey Downs Health and Care Single Point of Contact is a centralised centre for all Community referrals within the Surrey Downs area. We are looking for a full time highly motivated Patient Service Administrator who will provide high quality administrative support. This will include liaising with clinicians, clients, referring parties and other administrative staff. You will be working as part of a large and friendly team of varied professions, and you will be part of the team which is responsible for all administration duties for the services including referrals into the service via electronic database, telephone, website, text and email.

The team cover the operational hours between 8am to 8pm, and working times will be arranged to cover the service needs on a rota basis.

• Work within Single Point of Access and part of the wider clinical administration team to deliver an efficient and cost effective administrative service across the Community Services division.
• Provide a high quality efficient administration service to clinicians, team leaders and clinical managers across services within their site to support the smooth running of clinical services.
• Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner
• Work with telephonic equipment and software used to support the Referral Management.
• Work within the Community to cover clinic receptions, when required.
• Provide a high quality customer care first point of contact service. This may involve the delivery of reception or telephone helpline services as well as in the support of clinicians to co- ordinate their clinical workload.
• Working with small delegated team of administrators delivering specific services such as clinic reception, hospital out-patient clinic reception, ward admissions, general administration, as appropriate to the business unit.
• Contribute to the review & evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made.

Surrey Downs Health and Care (SDHC) deliver care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centric care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
Epsom and St Helier’s University Hospitals NHS Trust
Surrey Council County

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that…