Workshop Controller

We are recruiting on behalf of our client, a reputable car dealership in Epsom, seeking an experienced Workshop Controller to join their dynamic team. This is a unique opportunity for a dedicated automotive professional to lead workshop operations within a well-established dealership group committed to excellence and customer satisfaction. The Workshop Controller role offers a supportive environment with significant prospects for career development and growth.

• Competitive basic salary of £34,000, with a realistic OTE of £45,000
• Monday to Friday working hours from 8:30 am to 5:30 pm, with no weekend work
• 22 days holiday plus bank holidays for a healthy work-life balance
• Opportunity to work with renowned automotive brands in a professional setting
• Supportive team environment promoting collaboration and skill development
• Clear potential for progression to senior advisor level
• Modern workshop facilities and a focus on delivering exceptional service
  
  Duties of the Workshop Controller:

• Oversee daily workshop operations to ensure productivity and efficiency
• Allocate jobs to technicians and monitor workflow to meet service deadlines
• Provide technical support and guidance to the workshop team
• Liaise closely with service advisors to ensure high levels of customer satisfaction
• Manage workshop KPIs, including productivity, profitability, and quality standards
• Ensure compliance with health, safety, and environmental policies
• Support the development of team members through coaching and performance management

• Proven experience as a Workshop Controller or similar role within a car dealership environment
• Strong leadership and team management skills
• Excellent knowledge of workshop processes and automotive systems (preferably Kerridge/Drive)
• Ability to organise workload effectively and prioritise tasks
• Good communication skills with a customer-focused approach
• Ability to work efficiently under pressure and meet deadlines