Strategic Account Coordinator (SAC)

Strategic Account Coordinator
Epsom | Sales | Fixed-Term

Contract:

12 Months (Maternity cover) | Full-Time

Competitive salary available, depending on experience

37.5 hours per week

You will act as a key representative of the Nuffield Health brand, serving as a critical liaison between our organisation and high-value corporate clients. This role requires exceptional organisational, analytical, and relationship management skills to ensure seamless delivery of services and strategic account growth.

You will hold full accountability for the operational and administrative management of a complex portfolio of strategic accounts, driving client satisfaction, compliance, and revenue optimisation while safeguarding the integrity of sensitive data.

Core Responsibilities

• Portfolio Management:
  Maintain a diverse portfolio of Tier 1–3 corporate health assessment clients, ensuring service excellence and adherence to contractual obligations.

• Operational Excellence:
  Execute end-to-end account administration, including data validation, database management, mail merge campaigns, advanced Excel reporting, and tracker maintenance. Ensure timely updates to client records following renewals and new business acquisitions (pricing, entitlements, invoicing, and compliance documentation).

• Revenue Growth:
  Proactively identify opportunities to maximize eligibility lists and expand account revenue streams through strategic engagement and data-driven insights.

• Compliance & Governance:
  Uphold GDPR principles and maintain strict confidentiality of all patient and organizational data, ensuring compliance with regulatory and internal standards.

• Cross-Functional Collaboration:
  Act as a central point of contact for internal teams (bookings, billing, invoicing), resolving complex queries and supporting Client Directors with accurate forecasting and performance reporting.

• Client Engagement:
  Deliver high-quality, professional communication across all channels. Represent Nuffield Health at client meetings, health fairs, and strategic events if required.

• Reporting & Analytics:
  Produce and distribute detailed performance reports (weekly, monthly, and ad hoc) to inform decision-making and demonstrate account value.

Professional Qualifications

Essential:

• Minimum of 5 GCSEs, including English and Maths.

• Educated to A-Level standard or equivalent.

Desirable:

• No specific desirable qualifications identified.

Experience

Essential:

• A minimum of 2 years' experience working in a similar environment.

• Experience in an account support role.

Desirable:

• No specific desirable experience identified.

Knowledge & Skills

Essential:

• Excellent customer service skills.

• Strong written and verbal communication skills.

• Good interpersonal skills and the ability to produce clear documentation.

• Proficiency in Microsoft Word, Outlook and Excel.

Desirable:

• Ability to learn new applications and processes quickly.

• Touch typing skills.

Personal Characteristics

Essential:

• High level of interpersonal skills and personal drive.

• Enthusiastic and highly motivated.

• Strong attention to detail.

• Confident communicator.

• Positive, "can do" attitude.

• Organised and highly professional approach to work.

• Flexible and adaptable.

• Ability to work on own initiative.

Desirable:

• An interest in Health and Wellbeing.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.