Customer Success Account Manager

# Customer Success Account Manager Job Reference No.Internal
06

Location:

Epsom, UKJob Reference No.:
Internal
06## ABOUT PENTA CONSULTINGAt Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation.
With over 28 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics.
Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape.
If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career.### KEY STAKEHOLDERSCustomer executives and senior business leaders, customer technical and operational stakeholders, strategic partners, Executive Management Team, Sales Leadership, Account Management, Delivery, Operations, Technology, Finance and relevant solution specialists### JOB PURPOSEAs Customer Success Account Manager, you will be an integral part of the customer account team, leading the delivery of measurable value and business outcomes for Penta’s customers.

You will build strategic relationships across customer success, technical, business and executive stakeholders, including partners, and align Penta’s solutions and capabilities with each customer’s objectives.

Working in partnership with account leaders and key stakeholders, you will develop and deliver strategic customer success roadmaps, prioritise engagements, lead programme planning and customer-facing reviews, and manage expectations against agreed outcomes and account priorities. You will use data analysis, customer feedback and cross-functional insight to identify, monitor and mitigate blockers to adoption, consumption and ongoing customer success.### DUTIES & RESPONSIBILITIES As Customer Success Account Manager, you will lead strategic customer success activity and orchestrate the people, plans and resources required to deliver agreed business outcomes.

Your key duties will include:
* Build and nurture strategic relationships with key customer stakeholders, partners and internal teams, guiding conversations towards customer business objectives and maximising value from their investment in Penta.
* Develop a thorough understanding of each customer’s business and technology objectives, industry context, priorities and measures of success.
* Lead business-value discussions with senior and executive stakeholders, translating complex information into clear, persuasive narratives and recommendations.
* Align Penta solutions, cross-functional capabilities and the current portfolio of work with customer objectives and agreed account priorities.
* Develop, maintain and execute Customer Success Plans and strategic roadmaps that define outcomes, priorities, responsibilities, milestones and measures of value.
* Lead programme planning and customer-facing programme reviews, ensuring progress, decisions, risks and next steps are clearly understood.
* Orchestrate solution delivery across diverse internal and partner teams, securing the right expertise and resources to support customer outcomes.
* Proactively identify, monitor and resolve actual or potential blockers to adoption, consumption and value realisation.
* Use customer feedback, operational insight and data analysis to assess customer health, identify trends and generate solutions…