Client Services Advisor

Client Services Advisor (Sales)

Location:

Worcester Park

Company:
Trinity Homecare

Trinity Homecare is looking for a motivated and customer‑focused Client Services Advisor to join our sales team. You’ll be the first point of contact for clients, providing empathetic, professional support and helping them navigate their care journey.

This fast‑paced role will see you handle enquiries, build strong relationships, and ensure clients receive accurate information and excellent service. You’ll also support the onboarding of new clients, contribute to growth targets, and work closely with teams across the business.

• Full‑time hybrid role
• 5 days per week

• Respond to client enquiries via phone, email, live chat, and CRM.
• Build and maintain positive client relationships.
• Manage a pipeline of prospective clients with tailored follow‑up.
• Support service delivery by collaborating with internal teams.
• Log all interactions accurately and maintain GDPR compliance.
• Identify opportunities to up‑sell or cross‑sell services.
• Contribute to team KPIs and continuous improvement efforts.

• Excellent communication and relationship‑building skills.
• Experience in a sales‑based role.
• Ability to handle challenging conversations with empathy.
• Strong problem‑solving and decision‑making abilities.
• Experience with CRM systems and digital tools.
• Good organisation, time management, and resilience.
• Commercial awareness and confidence identifying opportunities.

• A supportive team environment
• Opportunities for training and development
• A role where you can make a meaningful difference in clients’ lives